Automotive Service Manager

Automotive Service Manager Transwest Inc - 3.0 Henderson, CO Job Details Full-time $90,000 - $120,000 a year 1 day ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Employee discount Qualifications Safe work practices Customer communication Pricing Budget management Strategic management Preventative hardware maintenance Customer relationship building Variance analysis Market analysis Client relationship development Marketing management Auto service management Marketing strategy development High school diploma or GED Cross-selling Profit & loss Driver's License Quality assurance Data entry Annual budget preparation CDK Training & development Clean workspace maintenance Senior level 4 years Repair estimation Team motivation (leadership skill) Communication skills Dealership experience Overseeing training Customer complaint resolution

Full Job Description Description:

Join one of the largest GMC Dealerships in Colorado! We are currently looking for a Service Manager to supervise all aspects of the Service Department. This position will be held accountable for effectively achieving and maintaining dealership goals concerning customer satisfaction, revenue, gross profit and department profit as provided in the dealership's marketing and business plan. They must be good stewards of the Company, cross sell departments, utilize and manage all company resources, be process focused and above all reproach.

WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING

Medical, Dental, and Vision Insurance Life (Voluntary and Employer Paid) and Disability Insurance 401(K) with company match beginning with your first contribution. HSA and/or FSA, as applicable Paid Time Off, Sick Time, and Company Paid Holidays Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES

Develop, communicate, monitor and enforce effective service department processes to ensure the best of practices and Elite Customer experience. Maintain relationships with customers. Build and develop a market for service work. Supervise and control workload of service technicians. Schedule service work according to priority and maintain an orderly flow of work. Advise customers of necessary repair service including estimates of cost; also make recommendations to customers for preventative maintenance. Resolve customer complaint problems pertaining to service and repair. Maintain in good condition all service tools, equipment and service vehicles. Responsible for keeping the shop area clean. Responsible for safety of service technicians and maintaining a safe working environment in the shop area and reporting all accidents to Human Resources immediately. Make sure all warranty claims are processed and forwarded to the supplier within the allotted time frame. Reviews all technician's and staff's time clock reports and submits them to the Payroll department in a timely manner. Review estimates and actual repair time for quality assurance. Complete labor pricing. Managing shop staff including administration, foremen, service advisors, service writers and technicians. Complete initial and on-going training and support of department personnel. Prepare an annual marketing plan and budget for the shop. Regularly monitor actual performance to plan and determine reasons for variance. Call on fleet accounts as directed by the Service Director. Maintain awareness of current and projected market conditions. Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives. Attend training sessions for products serviced by the company at the company's expense. Engage customers and facilitate new and organic growth within defined Areas of Responsibility which includes completing a defined number of preapproved interactivities or personal visits at a customer's place of business as directed by the Director prior to the 20th day of each month. Develop an annual budget with the relevant strategy and programs to meet departmental objectives and P&L requirements. Attend and or complete all assigned industry product and process training opportunities. Maintain a professional appearance and attitude. Perform other duties as assigned by the Director. Transwest reserves the right to implement a performance pay plan adjustment in the manager's monthly earned incentives due to any failure in meeting defined duties or responsibilities.

Requirements:

WORK ENVIRONMENT & PHYSICAL ABILITIES

Occasionally lift/push/pull up to 45 lbs. Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time. Manual dexterity, fine manipulation and the ability to reach with hands and arms. Required manual dexterity and eye-hand coordination for data input. Climb in and out of vehicles. Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS

High school diploma or equivalent. Valid Driver's License and MVR in good standing. Minimum 4 years' experience as a Service Manager. Dealership experience preferred. Must know Karmak or CDK Dealer Business Systems and have strong computer skills. Must be a leader capable of motivating a staff to succeed. Excellent verbal and written communication skills. Detail oriented. Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.

JOB DETAILS

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Type:

Salary Compensation Range:

$90,000 - $120,000

Bonus Eligibility:

Yes Reports To:

General Manager Closing Date:

Open Until Filled #TW