Technical Operations Manager

Technical Operations Manager Malibu Jack's Thornton Thornton, CO Job Details $56,000 - $68,000 a year 1 day ago Benefits Paid training Qualifications Record keeping Maintenance inventory management Preventative hardware maintenance Operations management Schematics Vendor management HVAC system maintenance Calibration Safety inspections for hazard identification Staff scheduling Fire codes and regulations Equipment malfunction troubleshooting Mid-level Inspection reporting and documentation 3 years High school diploma or GED Maintenance activity documentation Electrical systems Vendor relationship management Safety audits for hazard identification Maintenance management Technical troubleshooting support Clean workspace maintenance Crew management Leadership Communication skills Mechanical troubleshooting Cross-functional communication Time management

Full Job Description Job Title:

Technical Operations Manager Reports To:

General Manager & Corporate Technical Operations Manager Location:

Malibu Jack's Thornton About Malibu Jack's At Malibu Jack's, we create safe, exciting, and unforgettable experiences for families through modern indoor entertainment. From go-karts and laser tag to mini golf and bounce areas, our attractions are powered by strong technical operations and a dedicated maintenance team. We're seeking a Technical Operations Manager who is a hands-on leader, problem solver, and technical expert. This role oversees all aspects of facility maintenance, attraction performance, and technician leadership to keep everything running smoothly and safely. What You'll Do Team Leadership & Oversight Lead and supervise the maintenance team, including Attraction Technicians, Arcade Technicians, Custodial Technicians, Go-Kart Technicians, and Facility Technicians Schedule team members for regular shifts, preventative maintenance, and special projects Provide coaching, support, and hands-on assistance with major technical issues Foster a safety-first, guest-focused, and accountable team culture Attraction & Equipment Operations Oversee, inspect, and maintain all attractions including go-karts, coasters, VR systems, bowling, laser tag, mini golf, kids' bounce area, and arcade equipment Ensure attractions are properly calibrated, clean, and fully operational Perform and document regular safety audits and maintenance checks Assist with software updates, license renewals, and troubleshooting for attraction systems and games Preventative Maintenance & Repair Develop and manage daily, weekly, and monthly preventative maintenance schedules Ensure timely completion of repairs with minimal downtime Maintain accurate records of maintenance work, inspections, and repairs Track and manage parts inventory; reorder supplies and components within budget Facility & Vendor Management Oversee maintenance of building systems including lighting, HVAC, projectors, and other infrastructure Coordinate external contractors for major facility repairs and improvements Monitor vendor performance and ensure compliance with service contracts Ensure compliance with all safety, fire, and health regulations at local, state, and federal levels Reporting & Communication Maintain PM logs, safety records, and service reports Provide regular maintenance and safety updates to the General Manager and Corporate Technical Operations Manager Keep accurate records of stocked parts and equipment status Communicate clearly and consistently with team members and other departments Guest Support & Operational Backup Be knowledgeable and able to operate attractions if needed to support team or guest experience Support event and operations teams by preparing attractions for parties, group bookings, and high-volume times Maintain a clean, safe, and welcoming environment throughout the facility Respond quickly and professionally to urgent repairs and guest-impacting issues Skills & Experience We're Looking For Strong leadership skills with a collaborative and safety-first mindset Ability to read schematics, diagnose issues, and perform hands-on repairs Excellent time management, organization, and attention to detail Calm, proactive problem-solver with strong communication skills Knowledge of mechanical, electrical, and amusement systems preferred Minimum Qualifications Must be at least 21 years old Minimum 3 years of experience in technical operations, maintenance, or facilities management High school diploma or GED required; technical training or certifications a plus Able to work up to 45 hours per week, including weekends and holidays Able to stand for long periods and lift up to 39 lbs unaided What We Offer Competitive compensation and benefits Predictable scheduling and strong work-life balance Opportunities for growth and promotion Paid training and professional development A high-energy, fun, and team-oriented workplace