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Maintenance Operations Manager
Job
Sullivan's Landscaping and Maintenance
Milford, DE (In Person)
Full-Time
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Job Description
at Sullivan's Landscaping and Maintenance in Milford, Delaware, United States Job Description The Maintenance Operations Manager is a non-exempt, supervisory Landscape Maintenance job classification responsible for overseeing the landscape maintenance service contracts efficiently to ensure they meet the desired revenue, profit, and customer satisfaction goals. This key operational position plays an instrumental role in the achievement of the company's overall vision and mission. The primary roles associated with this position are as follows and are defined below: Essential Functions & Job Responsibilities This exempt supervisory job classification is responsible for ensuring the execution of efficient crew production, job quality, exceptional customer service, and employee safety; perform related work as required. Full responsibility for multiple maintenance jobs by managing labor, materials, time and customer expectations. Responsible for dispatching crews to the branch efficiently, with correct job packets, personnel, clear routing and with proper equipment for the day. Responsible to be at branch at the end of the day to ensure all equipment is fueled up and ready to go the following day and crews follow end of day procedures. Train and develop new and existing Maintenance Team Members through Onboarding, communicating clear expectations and assigning mentors to a crew. Ensure compliance with all company wide policies, programs and processes, chemical safety and overall safety both in the yard, vehicles and on job sites. Be a role model for company values and safety practices. Be a leader and a coach
- always. Demonstrate role model behaviors on ethics and integrity as well as positively promoting Company culture. Communicate effectively with Branch Manager, Maintenance Divisional Managers and Account Managers. Know exactly what was completed each day, using addresses and maps. Responsible for employee evaluations, discipline, approving time, interviews, training, motivation. Employee Retention
- this is your responsibility to keep as high as possible Plans and performs weekly crew leader safety tailgate meetings. Responsible for vehicle and equipment maintenance. Holds Crew Leaders accountable for schedules, hours, materials, reporting equipment failures. Manages crew productivity on each job and ensures jobs are completed within estimated hours. Responsible for job quality performance
- conduct walk-throughs, complete QAS, make recommendations to crew leaders for increased quality and performance.