Bereavement Services Officer

About the Role Redcar & Cleveland Borough Council is seeking an experienced and compassionate Bereavement Services Officer to lead and manage the delivery of our Bereavement Services. This is a key leadership role within the Neighbourhood department responsible for ensuring the effective, compliant, and sensitive delivery of cemetery and bereavement operations across the borough. You will play a vital role in supporting bereaved families while overseeing service delivery, staff management, and continuous improvement of systems and processes. Key Responsibilities Lead, manage, and develop Bereavement Services and associated operational teams Ensure the efficient delivery of burial services across all council cemeteries Maintain full compliance with all relevant legislation, policies, and statutory requirements Manage budgets, monitor expenditure, and ensure value for money in service delivery Oversee cemetery maintenance, repairs, and improvements, including closed sites Work collaboratively with funeral directors, contractors, community groups, and stakeholders Provide expert advice and guidance on bereavement-related matters Promote high standards of customer care and public service at all times About You We are looking for a motivated and resilient professional who can combine empathy with strong leadership and operational skills. Essential Requirements Experience managing staff and delivering services against targets Experience of managing a cemeteries office and bereavement-related functions Strong leadership, organisational, and problem-solving skills Excellent communication skills, with the ability to deal sensitively with bereaved families Knowledge of bereavement legislation and industry practices Ability to develop and implement effective systems and procedures IT proficiency and experience managing records and data Full UK driving licence Flexible approach to working arrangements, including occasional out-of-hours work What We Offer A meaningful leadership role making a real difference in the community Opportunities for professional development and training Supportive and inclusive working environment Access to local government benefits, including pension scheme and leave entitlement Generous annual leave of up to 34 days per year Access to numerous other salary sacrifice schemes Access to our employee health and wellbeing platform, which includes an exciting range of staff benefits, including, spreading the cost of home and electronics, bike shop, car scheme, gym membership, lifestyle savings A range of Staff Network groups For more details: https://www.redcar-cleveland.gov.uk/jobs-and-careers/benefits-and-rewards Our Values We are committed to delivering a respectful, inclusive, and customer-focused service.

You will be expected to:

Promote equality, diversity, and inclusion Maintain the highest standards of confidentiality and data quality Support safeguarding responsibilities Demonstrate commitment to continuous improvement and excellent customer care For more information on the role, Please contact Jamie Lee, Environment Manager on 07771841971.