Service Manager

Why you ll love it here! + Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance + 401k+ Community Service Day + Spotlight Awards + National Sales Excellence Awards + CFSP Prep Certification Program

POSITION SUMMARY

The Service Manager reports to the Vice President of Service & Rentals Located in Chicago, IL Full-Time Remote The Service Manager acts as a field manager, responsible for overseeing technicians and coordinating service operations. This role involves planning, organizing, and controlling all service activities to meet customer requirements and support sales activities. The Service Manager is a field-based position, actively supporting technicians when needed.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Health and Safety:

Ensure staff members are trained on health and safety rules and procedures. Conduct random QC inspections during or after repairs, onsite training, random vehicle inspections, and customer site visits.

Technician Management:

Oversee training programs for technicians. Keep technicians focused on customer requirements and maintain continuous communication regarding department productivity. Perform all technician performance evaluations.

Inventory Management:

Ensure accuracy and currency of all technician truck inventories. Collaborate with the parts manager to ensure cycle counts are completed.

Dispatch and Customer Service:

Collaborate with the Customer Service Manager to monitor the dispatch board for quality and timely service calls. Coordinate to support lease customers.

Safety and Best Practices:

Follow safe work practices and accident prevention procedures. Create best practices for handling service and ensure the department follows safe practices.

Budget and Revenue:

Maintain accounting of inventory and assist with budget/revenue goals. Sell additional company services whenever possible.

Training and Development:

Create training programs for all technicians and assure the department follows safe practices. Provide tools necessary to ensure the department's productivity and safety.

Team Management:

Participate in hiring/training and motivate staff to form an effective and efficient team. Identify developmental needs of others and coach, mentor, or otherwise help others improve their knowledge or skills.

Communication and Coordination:

Communicate with planning for the service department and the parts department. Perform other related duties as required and assigned.

COMPETENCIES

Outstanding written, verbal, organizational, and problem-solving skills. Self-motivated, resourceful, detail-oriented, and energetic. Ability to work independently as well as thrive in a team-oriented environment. Exceptional work ethic with a focus on achieving goals and targets in a timely manner. Ability to travel.

QUALIFICATIONS & EXPERIENCE

6 - 8 years of experience in a management role in the service/commercial foodservice industry, or equivalent military or practical experience. Experience in web-based dispatch systems and knowledge of ERP systems. Proficient in Microsoft Office (Excel, Word, Outlook). Team management and leadership experience. Ability to successfully pass a background check post offer acceptance. Compensation includes the posted base salary range and does not reflect potential commission, incentive, bonus, or other additional compensation opportunities, where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job-related compensatory factors. #MKIndeed