Service Manager

Service Manager (part of Bridgestone Corporation) 3.1 3.1 out of 5 stars Schaumburg, IL 60173 Up to $32.45 an hour - Full-time Firestone Complete Auto Care 3,050 reviews Up to $32.45 an hour - Full-time We're hiring Service Managers in Schaumburg, IL and surrounding areas. Sign-on bonus up to $2,000 for new hires in select roles and locations.

JOB DESCRIPTION

Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.

RESPONSIBILITIES

Assign and schedule work duties to auto service staff according to individual skill level. Serve all automotive service needs of customers. Oversee the hiring and training of an effective auto service team. Ensure high teammate retention. Maintain compliance with quality standards. Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up. Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty. Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations. Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

MINIMUM QUALIFICATIONS

High School Diploma or equivalent. 4 years of auto service technical experience. 1 year of service manager or service writer experience. Problem solving - customer complaints. Aptitude to manage inventory, scheduling, equipment maintenance, etc. Capacity to lead and coach others. Teammate and customer/communication skills. Ability to recruit and select technicians successfully according to store requirements. Willingness to continue education and remain current in automotive repair issues. Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Preferred:

2 year degree or equivalent

OUR CREW KNOWS BENEFITS

Health benefits that start on day one of employment, for all of our teammates: Medical, Dental and Vision - Starting day 1 for all our teammates Paid vacation and holidays On-the-job training and company-funded ASE certifications Flexible work schedule 401(k) match On demand pay (daily pay) program available

OUR VALUES GIVE BACK TO YOU

Professional Development:

No matter where you're at in your career, we've got the resources to help you level up.

Community & Involvement:

We pride ourselves on working with our local communities and giving back where we can.

Integrity & Teamwork:

Part of what makes our teams different is our drive to do things right, always, together.

Job Type:

Full-time Pay:

Up to $32.45 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person