Service Manager

Join Our Team at West Side Tractor Sales!

Position:

Service Manager Department:

Service Reports To:

Regional Product Support Manager Ready to ignite your career with a leading dealer of John Deere construction equipment? At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can thrive. Whether you re looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career. Join a team that values innovation, collaboration, and customer service. Why West Side Tractor Sales?

Comprehensive Benefits Package:

Access to a full range of benefits that support your health, well-being, and future. ( Link to benefits overview ). Stay Ahead of the

Curve:

We're committed to your development, offering hands-on experience to stay current with the latest John Deere technology and industry trends.

A Culture of Safety & Teamwork:

At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction. What You ll

Do:

Optimize Service Operations:

Develop, implement, enforce, and monitor service department processes that drive efficiency, profitability, and customer satisfaction. Manage to

Goals:

Lead the department to meet annual performance goals and operate within budget.

Build Customer Relationships:

Grow business through promotions, customer visits, and networking with new and existing customers.

Warranty & PIP Management:

Submit all warranty and Product Improvement Program (PIP) claims accurately and on time for maximum credit. Lead the

Team:

Assign jobs and work areas based on technician skillsets and ensure a productive and balanced workflow.

Review & Approve Work Orders:

Ensure all work orders are accurate, complete, and ready for timely customer billing.

Maintain Equipment & Tools:

Ensure all department vehicles, tools, and equipment are in safe working order.

Develop Top Talent:

Oversee recruiting, staffing, employee development, and performance management of the team. What We re

Looking For:

Experience :

5+ years as a technician in a service department; previous shop foreman or management experience strongly preferred. Technical school certificate or equivalent hands-on experience.

Mechanical Knowledge :

Solid understanding of parts, equipment, and machinery

Leadership Skills :

Strong ability to lead, coach, and manage a team.

Customer-Focused :

Excellent customer service and selling skills; able to handle objections professionally.

Business Acumen :

Familiar with basic financial principles related to service operations and able to analyze internal reports.

Tech Skills :

Proficient with computers, data entry, internet tools, and Microsoft Office programs.

Flexible Availability :

Willing and able to work extended hours as needed

Physical Requirements:

Able to lift up to 50 lbs and perform physical tasks like bending, climbing, and kneeling. Comfortable working in loud, busy environments around moving machinery. Ready to Join Us? Join a company that truly values its employees and where you can make a real difference. If you re ready to put your skills to work and be part of a dynamic, growing company, apply today!