Service Manager

Service Managers Work Plan:

Daily Make sure a vehicle is in every technician's stall prior to the technicians showing up for work Make sure that Porters, Advisors and other support staff are in on time and ready to begin greeting customers Make sure parts is pre-pulling sold items needed on repair orders and that these are being delivered to the technicians Make sure that the service lane is fully staffed and that back up support people are available to handle the initial rush if needed Spend the first hour on the lane and in the shop making sure that everyone is at work, they have the right attitude, and that the work is flowing smoothly Review appointments booked for the next three days Review appointments made but not kept from previous day Review all completed repair orders from yesterday for each service consultant, check for 3-C's Signature Discounts Customer initials for declined services Up-sells where needed MPI's run when needed Next service due written in the comments section Next appointment booked Pull a copy of the DOC/Writer Analysis and review it to ensure you are on track with your forecast/goals If you are behind, determine which person(s) are failing to meet their objectives and meet with them to determine if you can help Pull an advisor Analysis and review individual results check for Effective labor rate Hours per r/o Up-sells Total Sales compared to forecast Submit your daily performance tracking report to GE Walk through the facility and inspect Technicians stall areas are clean and free of trash Advisor desks and work area are clean neat and organized Customer lounge areas are neat clean and organized Parking storage areas are being utilized properly At least three times each day mid-morning, noon and mid-afternoon go to each consultants work area and review r/o's written, time commitments, waiters, open r/o's status, also look for up-sell opportunities and whenever necessary move jobs to another consultant to ensure a smooth flow of work WEEKLY Post Technician Performance results Post Service Advisor Performance results Personally check on any carryovers that are over three days old Prepare technicians and Advisors pay reports and submit to the office Check with the partner to see if there are any issues he needs you to address Check with the other managers to see if there are any issues, they need you to address Review Warranty in process to ensure timely payments Review any over age receivables Review CSI follow up survey reports and discuss any out of line conditions with the necessary person(s). Set aside time to council with employees whose performance is sub-par Hold a meeting with your support staff, be sure to cover The shops performance so far this month Recognize superior individual performance Hold a brief training session on 1-item, for instance practice doing a vehicle walk around, or practice doing a friendly meeting and greeting Ask if anyone has any Complaints Concerns Recommendations to improve the operations Make notes of these and review what actions you have taken on their input at your next weekly meeting Review the open repair order report and have your consultants show you a good reason why any ticket has been open for more than three days Review Special Order parts bins and have the Advisors contact customers who have not come in to get their parts installed in a timely manner Print out a policy adjustment report and review each entry to determine if it was justified or if it was done to cover up poor workmanship or poor communications Ask the office to print you a register for advertising and shop supplies, review each entry to ensure it was justified Monthly Prepare our own work in process report and submit to the office this needs to be done the evening of the last working day of the month and should include; Sublet in process Labor in process Open repair orders in process Parts charged out on open repair orders Hold a shop meeting with all service department employees Review performance for the previous month compared to objectives Recognize employees who had superior performance Review your vision for the service department Review the goals you have set for your department If you are ahead of forecast, celebrate by taking them to dinner / lunch or with a gift certificate for a free dinner. Ask if anyone has any suggestions, concerns or recommendations Review questions, concerns recommendations from the last meeting and what you did to address them Annually Review your vision for your shop and how you are progressing towards achieving it Prepare a forecast for the next year Repair Orders written Sales Per repair order Overall Effective Labor Rate Mix of Labor Sales Customer Warranty Internal Market Penetration / Retention Total Sales Total Gross Expenses by category Personnel Semi Fixed Fixed Net profit Prepare or update your five-year staffing plans for your department Forecast equipment needs and capitol purchase requirements for your department for the next year Review / update your marketing plans for your department Review / update your advertising plans for your department Perform employee performance reviews with each employee

Job Type:

Full-time Pay:

$25.00 - $40.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Service Manager:

2 years (Required)

License/Certification:

Driver's License (Required) Ability to

Commute:

Maysville, KY 41056 (Required) Ability to

Relocate:

Maysville, KY 41056: Relocate before starting work (Required)

Work Location:

In person