Automotive Service Manager

A well‑established and rapidly growing automotive dealership group in the Shreveport area is seeking an experienced

AUTOMOTIVE SERVICE MANAGER

to join our leadership team. We offer a collaborative work environment, strong support systems, competitive benefits, and opportunities for continued professional development. If you're ready to take the next step in your career, apply today . In addition to competitive pay, we offer our associates the following benefits: Health, Dental, Vision, Life, and Disability insurance 401(k) plan with company match Paid Time-Off Employee Stock Purchase Plan Employee Vehicle Purchase Program Professional work environment, with job training and advancement opportunities Responsibilities Hire, train, develop and motivate the service department staff and monitor their performance. Forecast goals and objectives for the department and ensure they are met. Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction. Ensure all repair procedures are performed in strict compliance with Manufacturer warranty policies and guidelines Oversees and enforces processes and protocols for both dealership and OEM partners Maintains compliance with manufactures warranty repair procedures Maintain daily sales and production records as required by dealership management. Develop and monitor budgets for the service department and keep dealership management informed of variances. Ensure that the service department meets all customer satisfaction (CSI) and financial goals. Establish and maintain good working relationships with customers to encourage repeat and referral business. Handle customer complaints tactfully, promptly, and with concern for the customer. Establish promotional service prices. Ensure proper repair techniques are being used. Schedule training as necessary to properly repair and service vehicles. Stay up to date on product changes and new products. Ensure that all necessary shop equipment is in proper and safe working condition. Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc. Other duties may be assigned by management. Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors. Qualifications Two or more year's management experience in an automotive service department. Experience managing 15+ employees preferred. CDK experience Xtime experience Ability to work independently and be self-motivated. A desire to work in a commission, performance-based, environment. Great attitude with high-energy personality. Excellent customer service skills. Professional appearance and work ethic. Ability to work well in a process driven environment. High school diploma or equivalent. Valid driver license in the state that you will work and a good driving record. •All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment•

Pay:

$100,000.00 - $200,000.00 per year

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Parental leave Vision insurance

Work Location:

In person