Service Manager

Vachon GMC of Mansfield, formerly Lance Buick GMC is back and looking for a Leader in Service At Vachon GMC , we strive to conduct our business as a well-respected organization, with integrity, hard work, and with the highest care for our people, customers, and business partners. Every Team Member at Vachon GMC is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years. Responsibilities Assist customers in servicing, repairing and explaining each service needed Understand customer; match requirements and concerns to various service options Explain service being performed and keep customer informed and updated throughout the service of their vehicle Stay up-to-date on new products, features, and accessories, and attend product training as required Maintain a service customer follow-up system that supports repeat and referral business and contributes to customer happiness Hire and supervise all service department personnel, as well as monitor their performance in servicing customers Ensure that each guest receives upfront competitive SPG pricing Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately Ability to retain and recruit talented Team Members Qualifications A minimum of 3 years of experience as a service manager or certified GM service advisor looking for a move up! Strong focus on providing excellent customer service High school diploma or higher education Clean driving record & valid driver's license Driven personality, eager to improve and able to work within and support internal teams Reynolds and Reynolds DMS experience preferred Benefits Competitive Pay Paid Time Off, Vacations and Holidays Health, Dental, Vision, and Life Insurance 401(k) Employee Discounts