Crew Leader

Our Mission:

At Surv, we're committed to helping homeowners by providing a wide range of essential services for the home throughout the year, and to strengthening communities by investing in the growth of our employees. We help seniors live safely and independently in their homes by supporting them with various services including handy work, decluttering, moving heavy items, yard work, and more. Busy families and professionals also get the help they need and precious time back to spend with their loved ones. Our team cares about the folks we serve and is dedicated to building strong relationships and ensuring the best customer experience possible. About the

Role:

The Crew Lead is in charge of supervising and mentoring field crews and ensuring the highest quality of customer service possible. They'll be owners of their jobs and be a mentor to our Technicians in the field. Crew Leads will also do hands-on work alongside the crews and provide excellent customer service before, during, and after the job.

Core Responsibilities:

Job preparation and ownership of job success. Includes holding team accountable for hitting their goals and performing high-quality work. Onboarding and supporting new Technicians and Lead Technicians on job skills and customer service. Mentorship of Technicians and Lead Technicians on and off the field Providing feedback on improvements to operations and implementing those Achieving high service and support ratings from customers and field teams Troubleshooting with the field teams when issues arise Working alongside the crews on a range of jobs, including: Installing railings, shelves, TVs, and other safety or convenience items Light handyman work and home maintenance Moving, decluttering, cleanouts, and junk haul away Seasonal yard cleanup, light landscaping, and snow removal Gutter cleaning, pressure washing, and other exterior cleaning Doing home safety walkthroughs and spotting potential issues

Skills We're Looking For:

Alignment with our culture and core values Experience supervising and mentoring field crews Communication and interpersonal skills, and customer service orientation 2+ years in property management or related construction fields Ability to perform manual labor for extended periods Ability to perform various different home maintenance services Great team player and ability to thrive in small, startup environments

Requirements:

Handyman, maintenance, or similar experience Over 18 years of age Legally authorized to work in the US Valid driver's license Access to reliable vehicle for transportation Able to pass a background check, drug screen, and driving record check

Pay & Perks:

$28-$30/hour to start, depending on experience Tips Pay increases as responsibilities grow, based on performance Paid time off Company vehicles, tools, and uniforms provided Real opportunity to help shape how the business runs Why Join Surv? At Surv, you'll have the opportunity to grow and mentor teams and help customers while being part of creating something from the group up. We believe that teamwork, collaboration, and communication are critical to running a successful operation, and we're driven by our commitment to help others in our community. It's an exciting time to join Surv, build a fantastic culture, and grow your career with us!

Pay:

$28.00 - $30.00 per hour

Benefits:

Opportunities for advancement Paid jury duty Paid time off Professional development assistance Safety equipment provided Application Question(s): Are you willing to undergo a background screens, including criminal, drug, and driving record checks? Ability to

Commute:

Westwood, MA 02090 (Preferred)

Work Location:

In person