Service Manager

Position:

Service Manager for Westwinds Apartments - Annapolis, MD Role Overview As a Service Manager for this community, you will help maintain the physical integrity of this beautiful apartment community with 210 apartment-homes. We own and operate the property. Competitive pay + $750.00 per month rent discount for live-on (if desired) + quarterly team bonus + Health/Dental/Vision/401k matching + on-call appreciation bonus Most Important Responsibilities Demonstrate important leadership qualities and take initiative to help plan and execute service maintenance activities on the property, i.e. scheduling tasks and ordering supplies. Ability to independently troubleshoot maintenance concerns, seek contractor assistance only when necessary and communicate action plan to your team and the residents. Strong attention to detail and follow-up to ensure quality of final work product. Maintain curb appeal to CRC standard. Must exhibit a high level of customer service. Demonstrated ability to manage work order reports, scheduling of turn related tasks and working hand in hand with the office to manage communications with residents when necessary. Work closely with the Community Manager to communicate the mechanical/technical aspects of the community and make good decisions best suited for the resident and community. Train and develop service team members. Manage all expenses to stay within the budget. Maintain strong vendor relationships and ensure they are upholding our standards. Most Important Qualifications Minimum 2-3 years of Service Manager experience in multifamily preferred. EPA required Technical skills should include the ability to troubleshoot/repair/maintain HVAC components, appliance repair, carpentry, plumbing, electrical and all general CRC maintenance requirements. Ability to assess and address problems quickly, good organization skills and strong follow up. Basic computer skills relevant for the role highly preferred. Must be a go-getter with strong communication and customer service skills. Vehicle, driver's license, tools, participate in the on-call rotation. Privately-held family company, founded in 1960. We own and operate everything in our portfolio and invest in the long-term. Certified as a Top Workplace Nationally for the past several years recently.