Automotive Service Manager

Experienced Automotive Service ManagerSuburban Chrysler Dodge Jeep Ram of Garden CityHiring Immediately Suburban Chrysler Dodge Jeep Ram of Garden City is hiring an experienced Automotive Service Manager ready to lead a high-performing service department, develop strong teams, and push the needle of success in a fast-paced dealership environment. This is an opportunity for a proven fixed operations leader who understands the importance of customer satisfaction, technician productivity, advisor performance, service lane efficiency, and financial results. We are looking for someone who can bring structure, accountability, and momentum to the department while supporting a team committed to earning customers for life. As part of the Lithia & Driveway family, one of the largest automotive retailers in the country, Suburban CDJR of Garden City offers the strength of a growing national organization with the opportunity to make a meaningful impact at the store level. What You'll Do As the Service Manager, you will oversee daily service department operations while leading, coaching, and developing the team to achieve performance goals. You will be responsible for driving customer satisfaction, operational efficiency, department profitability, and a strong team culture.

Key responsibilities include:

Lead, coach, and develop Service Advisors, technicians, and service support staff Staff the department appropriately to support customer demand, productivity, and growth Train Service Advisors on the service process, customer communication, follow-up, and repair order quality Ensure technicians are properly trained and positioned to support customer and manufacturer needs Set clear performance expectations and hold the team accountable to results Monitor department performance, identify opportunities for improvement, and take action quickly Resolve customer questions, concerns, and escalations with professionalism and urgency Review repair orders for accuracy, completeness, and compliance Ensure manufacturer policies, warranty procedures, and service contracts are properly followed Manage warranty, receivables, reporting, and required service department follow-up Review department performance data to maximize revenue and control expenses Maintain a clean, safe, organized, and professional service environment Lead daily and monthly meetings to communicate priorities, updates, and expectations Partner with store leadership and Fixed Operations support teams to execute company standards and initiatives Complete service department reporting and month-end processes accurately and on time What We're Looking For The ideal candidate is an experienced dealership Service Manager who knows how to lead people, improve processes, and drive measurable results. You should be confident in a service lane environment, comfortable coaching a team, and motivated by growth, accountability, and operational success.

Qualifications include:

1-2+ years of proven success as a Service Manager in an automotive dealership environment Strong fixed operations knowledge, including service sales, repair order process, warranty, productivity, and customer satisfaction Ability to lead, motivate, coach, and hold team members accountable Strong communication skills, both written and verbal Excellent follow-through, attention to detail, and sense of urgency Ability to prioritize competing demands in a fast-paced dealership setting Strong problem-solving and critical-thinking skills Customer-focused mindset with the ability to resolve concerns professionally Ability to meet and exceed automotive industry standards in service, sales, and operations Acceptable driving record and a valid driver's license Why Join Suburban CDJR of Garden City? At Suburban CDJR of Garden City, we are looking for a leader who wants to do more than maintain the status quo. We need someone who is ready to build, improve, develop, and lead with purpose. If you are an experienced Service Manager looking for an opportunity to make a real impact, grow with a strong automotive group, and help drive the next level of success, we want to connect with you. Bring Your Leadership to Suburban CDJR of Garden City If you are ready to lead a service department with urgency, accountability, and a commitment to excellence, apply today. We are hiring immediately and looking for the right experienced Service Manager to help move Suburban CDJR of Garden City forward. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Vision insurance

Work Location:

In person Automotive Service Manager 2.9 2.9 out of 5 stars 32850 Ford Road, Garden City, MI 48135 Full-time Suburban CDR of Garden City 1,062 reviews Full-time Experienced Automotive Service ManagerSuburban Chrysler Dodge Jeep Ram of Garden CityHiring Immediately Suburban Chrysler Dodge Jeep Ram of Garden City is hiring an experienced Automotive Service Manager ready to lead a high-performing service department, develop strong teams, and push the needle of success in a fast-paced dealership environment. This is an opportunity for a proven fixed operations leader who understands the importance of customer satisfaction, technician productivity, advisor performance, service lane efficiency, and financial results. We are looking for someone who can bring structure, accountability, and momentum to the department while supporting a team committed to earning customers for life. As part of the Lithia & Driveway family, one of the largest automotive retailers in the country, Suburban CDJR of Garden City offers the strength of a growing national organization with the opportunity to make a meaningful impact at the store level. What You'll Do As the Service Manager, you will oversee daily service department operations while leading, coaching, and developing the team to achieve performance goals. You will be responsible for driving customer satisfaction, operational efficiency, department profitability, and a strong team culture.

Key responsibilities include:

Lead, coach, and develop Service Advisors, technicians, and service support staff Staff the department appropriately to support customer demand, productivity, and growth Train Service Advisors on the service process, customer communication, follow-up, and repair order quality Ensure technicians are properly trained and positioned to support customer and manufacturer needs Set clear performance expectations and hold the team accountable to results Monitor department performance, identify opportunities for improvement, and take action quickly Resolve customer questions, concerns, and escalations with professionalism and urgency Review repair orders for accuracy, completeness, and compliance Ensure manufacturer policies, warranty procedures, and service contracts are properly followed Manage warranty, receivables, reporting, and required service department follow-up Review department performance data to maximize revenue and control expenses Maintain a clean, safe, organized, and professional service environment Lead daily and monthly meetings to communicate priorities, updates, and expectations Partner with store leadership and Fixed Operations support teams to execute company standards and initiatives Complete service department reporting and month-end processes accurately and on time What We're Looking For The ideal candidate is an experienced dealership Service Manager who knows how to lead people, improve processes, and drive measurable results. You should be confident in a service lane environment, comfortable coaching a team, and motivated by growth, accountability, and operational success.

Qualifications include:

1-2+ years of proven success as a Service Manager in an automotive dealership environment Strong fixed operations knowledge, including service sales, repair order process, warranty, productivity, and customer satisfaction Ability to lead, motivate, coach, and hold team members accountable Strong communication skills, both written and verbal Excellent follow-through, attention to detail, and sense of urgency Ability to prioritize competing demands in a fast-paced dealership setting Strong problem-solving and critical-thinking skills Customer-focused mindset with the ability to resolve concerns professionally Ability to meet and exceed automotive industry standards in service, sales, and operations Acceptable driving record and a valid driver's license Why Join Suburban CDJR of Garden City? At Suburban CDJR of Garden City, we are looking for a leader who wants to do more than maintain the status quo. We need someone who is ready to build, improve, develop, and lead with purpose. If you are an experienced Service Manager looking for an opportunity to make a real impact, grow with a strong automotive group, and help drive the next level of success, we want to connect with you. Bring Your Leadership to Suburban CDJR of Garden City If you are ready to lead a service department with urgency, accountability, and a commitment to excellence, apply today. We are hiring immediately and looking for the right experienced Service Manager to help move Suburban CDJR of Garden City forward. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Vision insurance

Work Location:

In person