SERVICE MANAGER

Service Manager Loadmaster is a rapidly growing national manufacturer of refuse trucks with customers all over the country. Garbage never stops, it always needs to be picked up no matter the weather or the economy and our products play an integral role in that process. Some of our customers include major cities and hauling companies who depend on our products in order to keep their cities, parks, and towns clean and healthy. Loadmaster is seeking a hands-on, solutions-driven Service Manager to lead our service support function and ensure timely, effective resolution of equipment issues for our customers and dealer network. This role is ideal for a technically strong professional who thrives on troubleshooting and problem-solving. You'll serve as the primary resource for diagnosing and resolving issues—primarily focused on hydraulic and electrical systems—while helping improve service processes, training, and overall product reliability. What You'll Do Customer & Dealer Support Act as the primary point of contact for customer and dealer service issues Diagnose and resolve equipment problems through phone-based troubleshooting Provide clear, accurate technical guidance on hydraulic and electrical systems Manage multiple service cases and ensure timely follow-up through resolution Serve as the escalation point for complex issues Minimize customer downtime and maintain high service satisfaction Technical Troubleshooting & Field Support Troubleshoot hydraulic, electrical, and mechanical systems on refuse trucks Travel to customer or dealer sites for complex issue resolution as needed Provide hands-on support for escalated service cases Training & Relationship Building Build strong relationships with customers and dealers through regular engagement Train dealer technicians and end users on operation, maintenance, and troubleshooting Assist in developing training materials, service guides, and maintenance processes Strengthen dealer capabilities and reduce repeat service issues Warranty & Issue Analysis Participate in warranty review discussions and provide technical input Support warranty decisions through accurate diagnosis Perform root-cause analysis on recurring or critical failures Continuous Improvement Help improve tracking of service issues and resolutions Identify trends and communicate insights to engineering and production teams Contribute to improvements in product reliability and serviceability Cross-Functional Collaboration Work closely with engineering, production, quality, and sales teams Provide feedback on product performance and recurring issues Support ongoing improvements across products and processes What We're Looking For Experience Strong experience troubleshooting hydraulic and electrical systems (required) 5-10 years of technical service, maintenance, or support experience Experience with refuse equipment, heavy trucks, or construction equipment preferred Experience working with dealer networks is a plus Previous leadership experience is helpful but not required Skills & Qualifications Strong analytical and problem-solving abilities Excellent communication and interpersonal skills Ability to manage multiple priorities in a fast-paced environment Experience with telematics, remote diagnostics, or service software (e.g., Salesforce Service Cloud, Tekmetric, or similar) Ability to collaborate cross-functionally with internal teams