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Automotive Service Manager / Writer
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Muffler Man of Cooley Lake
Waterford Township, MI (In Person)
$57,500 Salary, Full-Time
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Job Description
Automotive Service Manager / Writer Muffler Man of Cooley Lake Waterford, MI Job Details Full-time $50,000 - $65,000 a year 1 day ago Benefits Paid time off 401(k) matching Employee discount Retirement plan Qualifications Estimating software Oil change Automotive fluid replacement Team leadership In-person customer service Processing cash transactions Maintenance work Auto service management Estimating software for insurance claims Administrative experience Driver's License Computer-aided vehicle damage estimating Driving Alignment Organizational skills Automotive exhaust system repair Computer skills Automotive parts estimating Automotive diagnostics Suggestive selling Automotive braking system repair Transmissions Mechanical systems repair Full Job Description Job Summary We are seeking an experienced Automotive Service Manager to lead our service department. In this role, you will oversee daily operations, ensure exceptional customer service, and drive the profitability of our automotive service center. If you like cars, customers, and the feel of working in a small business look no further. Pay will be a combination between hourly and commission. Schedule will be Monday - Thursday 8am to 6pm. You may be required to work Fridays with advance or no notice depending on coverage. Responsibilities Ensure smooth daily operations and high standards of service delivery Oversee vehicle diagnostics, repairs, and maintenance including oil changes, brake repair, suspension work, alignment, shocks & struts, and exhaust work. Drive upselling initiatives by identifying additional services or repairs that benefit customers while increasing departmental revenue Ensure accurate auto estimating and service writing to facilitate transparent communication with customers and proper documentation Maintain compliance with safety regulations and industry standards while managing inventory levels of parts and supplies Handle customer inquiries professionally, resolve issues promptly, and promote a positive customer experience through exceptional service skills Must be able to deliver both good and bad news to customers in a professional manner. Ability to track down and locate various odd parts including electrical connectors, components, and exhaust parts. Requirements Proven experience in auto service writing with strong leadership skills Extensive mechanic experience with knowledge of automotive diagnostics, repair procedures, and mechanical systems Familiarity with computer-aided vehicle damage estimating software and auto estimating tools Solid understanding of automotive repair including transmissions, oil changes, alignments, suspension systems, shocks & struts, brake repairs, exhaust. Excellent customer service skills combined with the ability to upsell services effectively Valid driver's license with a clean driving record; ability to drive various vehicle types Strong organizational skills with attention to detail in cash handling and administrative tasks Since we are a small business you will have to perform the role of a Service Manager and a Service Writer. You will have an assistant at times depending on the flow of work. This is not a shop with hundreds of employees running around. Everyone has to be able to carry their workload, provide reliability in attendance, and work as a team.