Service Manager

Service Manager True North Equipment is seeking a dedicated Service Manager for our Mahnomen, MN location. In this in-person role, you will lead all aspects of the fast-paced service department, ensuring exceptional customer experience, strong team leadership, and efficient operations while driving performance across Diesel, Turf, and Compact Construction Equipment service functions. True North Equipment has been in business since 1949 and has 10 locations with over 200 employees. Our employees are the key to our success and have helped us get to where we are today, operating in two states across the Red River Valley. True to our Values...Driven by You! It takes our entire team to make True North Equipment exceptional. We strongly desire individuals who are self-starters and hard workers, always willing to dive into a new challenge and eager to learn. We strive to provide limitless opportunities for growth and education that will challenge you. Most importantly, we want you to have fun working at TNE! Why Join True North Equipment? Be part of a team that values hard work, growth, and having fun along the way Opportunities for continuous learning, development, and career advancement Work alongside supportive leaders and teammates who are committed to your success Make an impact by leading a high-performing Service Department Join a company with deep roots and a strong reputation, serving customers since 1949 What You ll Do Lead daily operations of the Service Department; hire and manage service team performance Assign and schedule repairs based on technician skill sets to maximize efficiency Oversee the full repair order process from customer intake to completion and invoicing Provide leadership through coaching, mentoring, and performance management Serve as the primary point of contact for customers regarding service needs, status, and billing Drive growth and profitability of service labor sales Monitor KPIs and implement continuous improvement strategies Maintain minimal Work in Process (WIP) and ensure timely billing Partner with warranty and other departments to ensure operational efficiency Support hiring, staffing, and development of Service Department employees Facilitate team meetings and promote communication and engagement Ensure a safe, clean, and organized work environment Maintain strong relationships with customers, team members, and leadership Participate in John Deere and TNE training and development opportunities Maintain reliable attendance and support seasonal business needs This position reports to the Corporate Service Manager What We re Looking For Previous management/leadership experience required Technical diesel background preferred 5+ years of ag industry experience required 5+ years of customer service experience required Strong leadership, communication, and organizational skills Ability to lead in a fast-paced, high-performance environment Strong understanding of service operations and financial performance Proficiency in Microsoft Office and dealership systems Ability to analyze reports and drive decision-making Associate's degree or equivalent experience required Valid driver s license with a clean MVR Ability to work extended hours and weekends during peak seasons as needed

Work Schedule Off-season:

Monday-Friday, 8:00 AM•5:00

PM In-season:

Monday-Friday, 7:30 AM•5:30 PM;

Rotational Saturdays:

7:30 AM•12:00 PM Occasional on-call support as needed Total Rewards Package The opportunity to build a great career path, industry-leading benefits, a fun environment, and owners who work right alongside us each day! We offer competitive pay and industry-leading benefits:

Pay:

$60,000•90,000+ depending on years of service manager experience + bonus program

Health Insurance:

100% single premium paid; 75% family premium paid

Dental & Vision:

50% premium paid

Disability & Life Insurance:

100% premium paid 401(k): Company safe harbor match

PTO:

Starts accruing on your first day

Paid Holidays:

7 holidays + additional special days

Community Involvement:

Paid Volunteer Time Training:

On-the-job and ongoing

Paid Leave:

Paid Family Medical Leave And so much more! All hires must pass a pre-employment background check and drug/alcohol screening. True North Equipment is an Affirmative Action and Equal Opportunity Employer. True North Equipment will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.