Maintenance Supervisor (mixed-use asset)

Job Summary:

The Maintenance Supervisor at Sweetwater is responsible for leading maintenance operations across both the multifamily residential community and the mixed-use retail environment. This role combines hands-on maintenance leadership with commercial facilities support, including advanced troubleshooting, system oversight, vendor coordination, and team leadership. This position plays a critical role in ensuring the physical integrity, safety, and overall performance of residential units, shared spaces, and commercial areas, while delivering a high-quality experience for residents, tenants, and guests.

Responsibilities:

Multifamily Maintenance Operations Oversee all maintenance operations for the apartment community, ensuring work is completed safely, efficiently, and in accordance with company standards Supervise, train, and lead maintenance technicians; provide daily direction, coaching, and hands-on support Coordinate and prioritize service requests, work orders, and preventative maintenance programs Manage unit turns, punch walks, and ensure apartments are market-ready within established timelines Conduct regular inspections of buildings, grounds, amenities, and vacant units to ensure quality and identify maintenance needs Mixed-Use / Facilities Operations Support facilities maintenance across retail and commercial spaces within a retail mixed-use asset Provide advanced troubleshooting, repairs, and system optimization across HVAC, electrical, plumbing, and building systems Conduct routine inspections of mechanical areas and building systems to ensure operational readiness and safety Coordinate with retail tenants and property management to address service requests and maintain tenant satisfaction Maintain common areas including walkways, lighting, and shared infrastructure Technical & Systems Expertise Perform and oversee HVAC maintenance and repairs, including diagnostics, preventative maintenance, and major component replacement Perform and oversee electrical and plumbing maintenance, including troubleshooting, repairs, and system inspections Utilize CMMS/work order systems to manage service requests, track preventative maintenance, and maintain accurate records of labor, materials, and asset data Support capital improvement planning, including participation in 1-, 3-, and 5-year CapEx planning Vendor & Project Management Manage relationships with third-party vendors and contractors; solicit bids, review scopes, and oversee work completion Ensure all vendor work is performed safely, on schedule, and to company quality standards Assist in planning and executing capital projects, renovations, and property improvements Compliance & Safety Ensure compliance with OSHA, Fair Housing, ADA, and all applicable local, state, and federal regulations Maintain safe working conditions and enforce company safety policies and procedures Ensure proper documentation of inspections, maintenance activities, and system performance Resident & Tenant Experience Build and maintain positive relationships with residents and retail tenants Communicate clearly regarding service requests, timelines, and project updates Support a high level of customer satisfaction across both residential and commercial environments

Required Skills/Abilities:

Strong leadership and team management skills with the ability to motivate and develop staff Advanced troubleshooting and technical knowledge across HVAC, electrical, plumbing, and general building systems Proficiency with CMMS platforms and mobile work order systems Excellent communication and interpersonal skills Strong organizational and time-management abilities with attention to detail Ability to manage competing priorities across residential and commercial operations Ability to work independently and respond to after-hours emergencies as needed Valid Driver's license and reliable transportation Participation in on-call rotation, including evenings and weekends as needed

Education and Experience:

High school diploma or GED required; technical or trade school preferred 5-8+ years of experience in multifamily, commercial, or mixed-use maintenance preferred Prior supervisory or leadership experience required Strong hands-on experience with HVAC, electrical, plumbing, and building systems EPA certification required; CPO and other relevant certifications preferred

Job Type:

Full-time Pay:

$75,000.00 - $82,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance

Experience:

Maintenance:

5 years (Required)

Management:

3 years (Required)

License/Certification:

Driver's License (Required) EPA Certification (Required) Certified Pool Operator Certification (Preferred) Ability to

Commute:

Apex, NC 27523 (Required) Ability to

Relocate:

Apex, NC 27523: Relocate before starting work (Required)

Work Location:

In person