Plumbing Service Manager

Plumbing Service Manager Winston-Salem, NC Introduction Join PF Plumbing — the number one plumbing company in Winston-Salem, NC — as our Service Manager . This leadership role oversees daily operations of our service department, drives performance, ensures exceptional customer satisfaction, and develops our plumbing team into top-tier professionals. This is a high-impact leadership role for someone who thrives in accountability, operational excellence, and building winning teams. Key Responsibilities Lead and oversee daily operations of the plumbing service department Manage, coach, and develop plumbing technicians and support staff Oversee and manage the service warehouse team, including inventory control, purchasing, truck stock management, and warehouse operations Coordinate with Call Center Manager to oversee scheduling and dispatch to maximize efficiency and revenue Drive performance metrics including revenue per tech, close rate, and customer satisfaction Ensure compliance with plumbing codes, safety standards, and company policies Monitor inventory, tools, equipment, and fleet readiness Oversee budgeting, forecasting, and departmental financial performance Resolve escalated customer concerns professionally and promptly Collaborate with marketing and sales teams to grow service demand Implement training programs and performance improvement plans Track KPIs and analyze service metrics to drive continuous improvement Maintain vendor and supplier relationships Utilities License and the Limited Electrical Permit Required Qualifications Minimum 10 years plumbing experience Minimum 5 years in a supervisory or management role Valid plumbing license (utility license preferred - pending confirmation) Strong knowledge of plumbing codes and safety regulations Experience managing budgets and departmental P&L Strong leadership, accountability, and team development skills Valid driver's license Highly Preferred Nexstar experience Preferred but not required HVAC experience is a plus but not required Compensation & Benefits We offer a competitive compensation package including: Company vehicle 401(k) with company matching Health insurance Dental insurance Vision insurance Supplemental insurance options Company-paid life insurance policy Paid time off Compensation details: 85000-95000 Yearly Salary PIb11e722b0ea4-30137-39688908