Service Manager

Ranchland Ford is seeking an experienced and motivated Service Manager to lead our service department in Broken Bow, NE. The ideal candidate will oversee daily operations, ensure exceptional customer service, and drive the success of our service team in delivering top-quality automotive care. Responsibilities Manage and supervise all service department activities to ensure efficiency and customer satisfaction. Coordinate with technicians and service advisors to prioritize and schedule repair work. Develop strategies to improve service processes and enhance customer retention. Ensure compliance with Ford's service standards and dealership policies. Maintain accurate service records and help manage inventory of parts and supplies. Train, mentor, and evaluate service team members to maximize their potential. Handle customer concerns and resolve issues professionally and promptly. Requirements Proven experience as a Service Manager in an automotive dealership is a plus but will train the right person. Strong leadership and team management skills. Excellent communication and customer service abilities. Good organizational and problem-solving skills. Knowledge of automotive service procedures and dealership operations. Benefits Competitive compensation package Opportunities for professional growth and development Supportive and team-oriented work environment Employee discounts on vehicles and service About the Company Ranchland Ford is a trusted name in the Broken Bow, NE community, committed to providing outstanding automotive sales and service experiences. Our dealership is dedicated to customer satisfaction, quality workmanship, and fostering a positive workplace and hometown hospitality.