Service Manager

Position Summary The Service Manager is responsible for overseeing the service and maintenance operations for fire apparatus, emergency vehicles, and related equipment. This role manages service staff, coordinates repair and maintenance schedules, ensures high-quality workmanship, and maintains strong relationships with fire departments and emergency service agencies. The Service Manager ensures that all service activities are performed efficiently, safely, and in accordance with company standards and industry requirements. Key Responsibilities Oversee daily operations of the service department, including shop repairs, maintenance, and field service activities. Supervise service personnel, including technicians, shop staff, and field service teams. Plan and coordinate service schedules to ensure timely completion of repairs and maintenance work. Review and approve work orders, service reports, and repair documentation. Ensure all service work complies with safety procedures, manufacturer guidelines, and applicable industry standards. Communicate directly with fire departments, EMS agencies, and other customers regarding service needs and repair timelines. Monitor service department performance, productivity, and operational efficiency. Manage parts ordering and coordinate with vendors to ensure necessary components are available for repairs. Support troubleshooting of complex mechanical or technical issues related to fire apparatus and emergency vehicles. Train, mentor, and develop service technicians to maintain high technical standards. Qualifications 5+ years of experience in vehicle service operations, heavy equipment repair, emergency apparatus service, or a related field. Previous leadership or management experience in a service or maintenance environment. Strong knowledge of mechanical systems, vehicle maintenance, and repair processes. Excellent organizational, communication, and problem-solving skills. Ability to manage multiple projects, priorities, and service schedules. Preferred Qualifications Experience working with fire apparatus, emergency vehicles, or public safety equipment. Familiarity with pump systems, apparatus maintenance, or emergency equipment service. Experience working with municipal or government clients. CDL certification or the ability to obtain one. Working Conditions Work performed primarily in a service shop or maintenance facility. Regular interaction with service staff, customers, and emergency service personnel. Occasional travel to customer sites or service locations. Physical Requirements Ability to stand and walk in a shop environment for extended periods. Ability to inspect vehicles and equipment, including climbing steps or accessing compartments. Ability to lift up to 50 lbs when necessary.

Pay:

$100,000.00 - $140,000.00 per year

Benefits:

401(k) Application Question(s): Are you experienced working with fire apparatus, emergency vehicles, or public safety equipment? Do you have any previous leadership or management experience in a service or maintenance environment?

Experience:

vehicle service operations, emergency apparatus service : 5 years (Required)

License/Certification:

CDL Certification (Preferred) Ability to

Commute:

Forked River, NJ 08731 (Required)

Work Location:

In person