Automotive Service Manager

What is the role where you can bring value?

Retail Service Manager-Mount Holly, NJ:

CarShop, a Penske Automotive Company is seeking an Retail Service Manager to lead the Retail Service Department operations in handling our customers with prompt, courteous, and excellent service. What will you do in this role to build the business? The Service Manager will focus on maintaining the company culture, which sets CarShop apart from others in the industry, while achieving the inventory productivity goals outlined in the company's Strategic Plan. The Internal Service Manager is a critical team member in the day-to-day maintenance and advancement of our company values and culture. Proactively manage and increase the efficiencies of the service technicians and coordinators in a team environment through training, mentoring and oversight of scheduling. The Internal Service Manager will monitor service performance goals, and drive to meet and exceed the goals with integrity. What skills do you need to be considered? The successful candidate will demonstrate a history of striving for and achieving excellent results. Automotive Internal service management experience is strongly preferred. He/She is a personable, action-oriented, enthusiastic leader. The successful candidate will exemplify integrity, strive for self-improvement, and have an open-minded, "can-do" attitude.

Culture & Benefits:

All applicants who are excited about a culture built on core values where we want only the best for our customers and our employees, are encouraged to apply. Paid vacations, 401k, and health benefits are part of our compensation package. CarShop-Penske Automotive Group has been named to the prestigious 2025 Glassdoor Best Places To Work List and has also won a Top Workplace award from Philly.com and Pittsburgh Post-Gazette for the last ten consecutive years. CarShop is part of Penske Automotive Group, a Fortune 500 company. CarShop is an equal opportunity employer. Competencies Ability to effectively hire personnel required to meet departmental and organizational goals Ability to manage, discipline, and terminate personnel as required to meet departmental and organizational goals Ability to effectively lead a team to achieve departmental and organizational goals Strong organization skills and ability to multi-task Proficient with Microsoft applications Time management skills and ability to prioritize Excellent communication skills and works well in a team environment Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to compute rate, ratio, and percent and to draw and interpret bar graphs Ability to calculate figures and amounts such as discounts, interest, and commissions Exceptional attention to detail Ability to understand and follow work rules and procedures Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices Exceptional attention to detail Works well in a team environment Able to work with a diverse group of people and be a positive influence on departmental morale Supervisory Responsibility Yes Work Environment/ Physical Demands The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 poundsThis position requires sitting for prolonged periods of time and may involve standing and walkingThis position requires the ability to push, pull, stoop, kneel, reach, graspThis position involves repetitive motion This position requires the ability to communicate verbally and nonverbally Position Type/Expected Hours of Work Standard Business Hours with ability to work nights, weekends and holidays as required Required Education and Experience High school diploma or equivalent. Two to three years' service experience or equivalent combination of education and experience. Preferred Education and Experience Previous Technician experience Bachelor's degree (B.A.) from four-year college or universityThree to six years related experience and/or training; or equivalent combination of education and experience Additional Eligibility Qualifications (Certification/Licenses/Registrations) ASE Certification