Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Service Manager
Job
Monmouth Controls & Instruments Co., LLC
Raritan, NJ (In Person)
$137,500 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
70
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Position Summary We are seeking an experienced, results-driven Service Manager to lead and oversee all aspects of our Service Division. This position is responsible for managing both union and non-union service operations while driving operational excellence, customer satisfaction, profitability, and long-term growth. The ideal candidate is a proven leader with strong operational and financial management skills who can develop employees, improve processes, increase revenue, control costs, and ensure exceptional service delivery. Key Responsibilities Service Operations Manage all daily service operations for both union and non-union work. Oversee emergency service calls, repairs, inspections, preventative maintenance, and Time & Material (T&M) work. Monitor service scheduling, workload, and overall department performance. Quoting & Customer Management Review all service quotations for accuracy, completeness, and timely delivery. Track quote turnaround times and conversion rates. Follow up on outstanding proposals and build strong customer relationships to maximize opportunities. Technician Leadership Supervise, mentor, and hold field technicians accountable for productivity, workmanship, and customer service. Ensure technicians complete all required documentation, including service reports, assets, inspection records, and deficiency reports. Verify technician labor hours weekly. Conduct weekly in-person meetings focused on safety, operational updates, training, process improvements, and performance expectations. Financial Oversight Ensure invoices are accurate, complete, and submitted promptly. Monitor billing timelines and assist with customer collections. Work with accounting to resolve billing discrepancies and improve cash flow. Fleet, Equipment & Inventory Oversee company vehicles, tools, equipment, and material inventory. Ensure assets are properly maintained, organized, and available to support field operations. Business Development & Continuous Improvement Develop strategies to increase service revenue and profitability. Identify opportunities to reduce operating costs and improve efficiencies. Implement process improvements using key performance indicators (KPIs). Support business development efforts and strengthen long-term customer relationships. Leadership & Administration Foster a culture of accountability, teamwork, professionalism, and safety. Ensure compliance with company policies, union agreements, and industry regulations. Assist with recruiting, onboarding, training, and performance management. Qualifications Experience managing a commercial service department or field service operations. Experience working with both union and non-union workforces preferred. Strong leadership, communication, organizational, and problem-solving skills. Experience with estimating, billing, collections, and operational performance management. Ability to manage multiple priorities in a fast-paced environment. Success in This Role The successful candidate will: Increase service revenue and profitability. Improve quote turnaround and conversion rates. Ensure timely billing and reduce outstanding receivables. Build and lead a productive, accountable, and engaged technician team. Streamline departmental processes to improve efficiency. Deliver exceptional customer service while supporting the long-term growth of the Service Division.