Service Manager

Service Manager Culligan by WaterCo - 3.7 East Syracuse, NY Job Details $85,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Microsoft Excel Microsoft Outlook Customer inquiry handling Driver's License Team motivation (leadership skill) Full Job Description Principal Duties and Responsibilities include but are not limited to: Perform daily work review with individual Service Technicians, Installers. Review paperwork to ensure complete and get to the Hub for processing. Identify opportunities to increase revenue through lead generation, approved incentive programs, equipment upgrades, and service call upselling. Consistently monitor and administer company policies and procedures to the team. Enforce minimum performance standards for call-backs, stops per day and overall productivity. Coach, train and counsel employees and address performance issues in a timely manner. Spend a minimum of 50% of time in the field performing service work or performing "Ride-Along Training Missions" to monitor and improve the performance of the team. Ensure in-house repairs and reconditioning of all reusable equipment are performed to company specifications. Respond promptly to requests for involvement with customer inquiries, as requested by the office for input via mobile device while in the field and laptop computer. Respond directly to customer as requested and required. Visit any and all damage claims, and work with local and corporate management to ensure the proper filing of all general liability, auto and workers compensation claims is performed timely and accurately. Assemble pipe sections, tubing, or fittings, using couplings, clamps, screws, bolts, cement, plastic solvent, caulking, or soldering. Install pipe assemblies, fittings, and valves for water treatment equipment using hand or power tools. Complete basic installation and removal of water treatment equipment. Ensure all Service, Route and Warehouse personnel receive an annual performance and salary review in a timely manner and by the due date assigned. Review open service orders and open route tickets as requested by the Admin. Group Conduct Weekly safety meetings, maintain the local safety program and incentive plans, and document attendance and topics covered. Distribute and communicate all service and installation manuals, service tip sheets and product bulletins as updated to the field service crew members. Achieve and exceed budgeted service and installation revenue, as well as gross margins by working with the General Manager. Maintain an organized and neat warehouse. Manage, maintain and secure equipment inventory and supplies. Keep inventory control log current and in balance. Adhere to all defined fleet PM schedules, and ensure all drivers properly inspect and maintain the vehicles. Enforce all company fleet requirements and meet all federal or DOT regulations including driver qualification files. Must abide by all company policies as contained in the company employee handbook.

Minimum Requirements:

Plumbing and mechanical experience a plus. 3-5 years front line supervisory or management experience 3-5 years water treatment experience preferred Working knowledge of Microsoft Office programs, specifically Excel, Outlook and Word Valid driver's license and all state mandated special motor vehicle operations certificates Ability to motivate and lead others Outstanding communication and follow through customer service skills Training may require out of town travel and stay for training

Physical Requirements:

Occasional lifting and carrying of water treatment equipment, bottled water and coolers, salt, and any other products or supplies for the business Transportation by two-wheel cart, objects weighing 50 - 100 pounds as needed Significant walking and standing

Work Environment:

While performing the duties of this job, the employee frequently works in outside weather conditions and therefore could be exposed to a variety of elements.

Equal Opportunity Statement :

Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

Compensation:

$80,000-85,000

K/Year Schedule:

Mon-Fri, 8am-5pm

Benefits:

Employees of Culligan receive a competitive benefits package and exclusive privileges, including: Medical Dental Vision 401(K) Product Discounts Paid Time Off Culligan has over 85 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest "Best Buy" rating, plus the famous iconic "Hey Culligan Man" tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries. The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives. The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher-levels of profitability. Culligan by WaterCo is an Equal Opportunity Employer. #PRO