Service Supervisor

About us: We are a well-established company partnering with local manufacturing facilities to deliver professional cleanroom and laboratory cleaning services. We are currently seeking a dedicated Service Supervisor to lead our team at a facility in Pearl River, NY area.

MINIMUM QUALIFICATIONS

Proficient in reading, understanding and documentation in English. Ability to work flexible hours, including weekends, holidays, overtime, and special assignments. Demonstrated experience in cleanroom operations, including the ability to lift up to 40 lbs, work overhead, and stand for extended periods. Strong leadership, communication, and team development skills. Proficient in written English with legible handwriting and minimal errors. Bachelor of Science degree in Biology or related field, or equivalent experience.

PREFERRED QUALIFICATIONS

Previous managerial experience. College degree. Familiarity with cleanroom environments in pharmaceutical, biotechnology, semiconductor, or medical device manufacturing.

ESSENTIAL JOB DUTIES

OPERATIONS

AND HUMAN RESOURCES

Perform routine inspections of work areas and document findings. Create and continually weekly training accountability binder. Verify that proper counseling has been performed. Provide clarification to any Work Instruction as necessary or requested by an associate. Review any deviations and then work with compliance and customer's management to investigate and develop new systems when necessary. Ensure appropriate training is administered. Oversee all performance documentation errors and ensure proper action is taken, and systems are put in place for employee re-training. Administer coaching memos in the event of policy or procedure violation, including actions up to terminations of employment. Ensure adequate staffing levels are maintained. Call in back-up workers to fill staffing and schedule appropriately for vacations. Ensure that dress code is met according to company and customer policy. Verify for accuracy and submit payroll bi-weekly.

CUSTOMER SERVICE

Collect key metrics and create and facilitate monthly presentation to client on key performance indicators. Attend customer meetings as requested to identify scheduling opportunities and address operational concerns. Contact the Customer, Quality Assurance Training or subject matter expert with any questions pertaining to Work Instruction. Ensue training is entered into the training system with a goal of 100% compliance.

ESSENTIAL SAFETY

Overall management of safety program, injury report investigations and near misses and track for KPIs. Meet with the Customer's safety representative as required. Notify the Customer's safety manager of potential safety hazards.

OTHER JOB DUTIES

Ensure correct communications both up and down the chain of command Ensure proper tracking methods are used for billing.

ADDITIONAL ITEMS

We reserve the right to modify this job description at any time. This company is an equal opportunity employer.

Pay:

From $25.00 per hour

Benefits:

401(k) Health insurance Paid time off Paid training Vision insurance

Work Location:

In person