HVAC Service Manager

HVAC Service Manager We are currently seeking a dynamic HVAC Service Manager to join our team. The successful candidate is an elite star, someone who is goal oriented, self-motivated, and has demonstrated leadership and people development skills. The HVAC Service Manager will start the position by managing about 20 employees and be responsible for coordinating HVAC services and repairs depending on customer needs. We have a need for an HVAC Service Manager in Hillburn, NY. The responsibilities of this position are as follows: in NY/NJ Confer with supervisory personnel, technicians or design professionals to discuss and resolve matters such as work procedures, complaints or job site issues. Plan, organize or direct activities concerned with the maintenance and service of HVAC. Ability & willingness to work a flexible schedule as necessary to meet customer requirements. Understand operational concepts including planning, scheduling and logistics. Establish a team culture among service department personnel and hold the team to a high standard of customer satisfaction. Resolve customer issues and complaints to ensure customer satisfaction. Plan, schedule and coordinate service department activities to meet the budget. Evaluate workload and schedule service work in a way that best utilizes manpower and maximizes profit. Determine labor and routing requirements for efficiently dispatching workers to job. Assist the dispatching operation to ensure appropriate tech selection for the type of service. Prepare and submit budget estimates, progress reports, or cost tracking. Develop or implement quality control programs. Assist with technical information and logistics as needed in the requisition of parts and materials to complete jobs. Develop and/or revise methods to reach monthly, quarterly and yearly departmental goals. Identify trends and problem areas and take immediate action based on findings. Develop innovations to maintain market lead and share best practices across the organization. Recruit, select and train service department employees. Complete performance reviews for direct reports. Evaluate staff to determine training requirements. Provide on-the-job training and support to employees. Coach and motivate technicians to work at their maximum productivity; coach, train and develop technicians to increase work and sales. Conduct weekly service team meetings. Position Requirements Supervisory or Management Experience Preferred. Must have basic computer skills with MS Office applications Word & Excel, Internet navigation, etc.

Job Type:

Full-time Pay:

$80,000.00 - $100,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Experience:

Residential HVAC Service:

8 years (Required)

Supervisor or Manager:

5 years (Required)

License/Certification:

Driver's License (Required) EPA Certification (Preferred)

Work Location:

In person