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Service Manager
Job
Feldman Auto
Woodhaven, NY (In Person)
Full-Time
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Job Description
Description:
Job Title:
Service Manager Job Summary:
We are seeking a dedicated and experienced Service Manager to oversee our service department and ensure the highest level of customer satisfaction. The ideal candidate will be responsible for managing service operations, leading a team of service professionals, and implementing strategies to improve service delivery.Key Responsibilities:
- Manage daily operations of the service department to ensure efficiency and effectiveness.
- Lead, train, and mentor service staff to enhance their skills and performance.
- Develop and implement service policies and procedures to improve customer experience.
- Monitor service metrics and analyze data to identify areas for improvement.
- Handle customer inquiries and resolve issues in a timely and professional manner.
- Collaborate with other departments to ensure seamless service delivery.
- Maintain a safe and organized work environment.
Skills and Qualifications:
- Proven experience in a service management role or similar position.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to analyze data and make informed decisions.
- Customer-focused mindset with a commitment to service excellence.
- Proficient in relevant software and technology.
- Strong problem-solving skills and attention to detail.
Requirements:
- 5+ years of experience in service management
- Excellent communication and interpersonal skills
- Strong leadership and management skills
- Ability to work in a fast-paced environment
- Strong attention to detail and problem-solving skills
- Proficient in Microsoft Office and other relevant software applications If you are a highly motivated individual with a passion for customer service and a proven track record of success in service management, we encourage you to apply for this exciting opportunity.