AUTOMOTIVE SERVICE MANAGER (High Volume Domestic Dealership

AUTOMOTIVE SERVICE MANAGER

(High Volume Domestic Dealership

RON MARHOFER AUTOMALL GROUP 1350

Main Street, Cuyahoga Falls, OH 44221 $101,574 - $198,892 a year $101,574 - $198,892 a year

Company:

Ron Marhofer Auto Family About the Opportunity Are you a high-energy, data-driven automotive professional looking to lead a premier service department? The Ron Marhofer Auto Family , a leader in the Northeast Ohio automotive market, is seeking an experienced, hands-on Service Manager to oversee our high-volume service operations. In this role, you will lead a team of talented technicians and service advisors, ensuring top-tier customer satisfaction (CSI) while driving operational efficiency and profitability. If you thrive in a fast-paced environment and have a proven track record of managing dealership service departments, we want to talk to you.

Your Responsibilities Operational Leadership:

Oversee all daily service department activities, including repair order (RO) flow, shop workflow, and technician productivity.

Financial Performance:

Drive departmental profitability by managing key performance indicators (KPIs) such as Effective Labor Rate, Hours Per Repair Order (H/RO), and Fixed Absorption.

Team Development:

Recruit, train, and mentor service advisors and technicians; foster a culture of safety, accountability, and high performance.

Customer Experience:

Maintain market-leading CSI scores by ensuring transparent communication and timely service delivery.

Process Optimization:

Utilize your expertise in Dealertrack to streamline operations and ensure accurate record-keeping.

What You Bring Experience:

Minimum 5+ years of successful management experience in a domestic or import automotive dealership service department.

Technical Proficiency:

Mastery of modern Dealership Management Systems (DMS) and service scheduling software.

Analytical Mindset:

Proven ability to analyze service data to identify bottlenecks and growth opportunities.

Leadership:

Strong communication skills with the ability to lead a diverse team in a high-volume environment.

Requirements:

A valid driver's license with a clean driving record. Why Join the Ron Marhofer Auto Family?

Competitive Compensation:

Aggressive pay plan commensurate with experience and performance.

Comprehensive Benefits:

Medical, dental, vision, and 401(k) plans.

Professional Growth:

Opportunity to work with one of the most respected automotive groups in Northeast Ohio with clear pathways for career advancement.

Supportive Culture:

A family-owned atmosphere that values employee feedback, work-life balance, and long-term retention. Certification s , Licenses & Re g istrations Valid driver's license meeting dealership insurability requirements. Manufacturer certifications as required (preferred). ASE Master Certification (preferred but not required). Phy s ical Demands Ability to stand, walk, and move through service areas for extended periods. Must occasionally lift to forty pounds. Ability to operate a wide variety of vehicles safely, including manual and automatic transmissions. Competency Le a d ersh ip &

Coaching:

Strong ability to inspire, mentor, and hold staff accountable.

Customer Focus :

Dedicated to delivering world-class service experiences.

Business Acumen:

Skilled in analyzing departmental performance, financials, and KPls.

Problem Solvin g:

Quick to identify issues and implement effective solutions.

Collaboration:

Works effectively with all departments to achieve dealership goals.

Process Orientation:

Ability to create, enforce, and refine efficient service processes.