Service Manager

Service Manager B:

Retail The Service Manager is primarily responsible for managing the branch and satellite office to meet the financial service needs of customers in our community. The Service Manager leads the team to ensure exceptional customer and team member experience, manage risk, and support growth. As a leader, you will coach, motivate, and develop your team of direct reports to achieve their full potential while providing the highest quality of service to every customer.

• Supervise day-to-day administrative and operational activities of the branch staff, including: o Ensuring that operating policies and procedures, including those related to security, are followed appropriately. o Providing recommendations regarding improved operating systems, processes and procedures. o Promoting high levels of customer awareness and satisfaction
• Possess a working knowledge relating to bank products and services in order to correctly process every manner of account transaction and related maintenance.
• Ensure the timely completion of all cash audits.
• Receive and respond to customer inquiries and requests using various communication channels.
• Research, troubleshoot, and resolve complex problems and inquiries escalated from external or internal customers. Provide explicit instruction and authorization for appropriate correction to customer account(s), as needed.
• Review maintenance reports related to retail banking transactions to identify, mitigate, and/or correct potential issues including suspected fraud.
• Provide hands-on training and support to all retail staff related to new and existing policies and procedures.
• Review and approve time entry and PTO requests for Branch staff.
• Enter/approve foreign item and wire related transactions following current policy
• Successfully complete all online training courses assigned.
• Adhere to compliance with regards to

BSA/AML/OFAC

policies and procedures that may include CIP data gathering, OFAC compliance, and the identification and internal reporting of suspicious activity.

• Performs additional duties as required.

High School or GED 2 years' retail banking experience preferably in a supervisory position such as Head Teller, Universal Banker, or Assistant Branch Operations Manager Excellent managerial skills Excellent customer service skills Excellent communication skills, both written and verbal Ability to perform in a fast paced and or changing environment Ability to use general office equipment, including a computer and standard office software Driver's license: ability to travel between locations, when required Experience with the FIS Horizon operating system preferred but not required. The National Bank of Malvern has been at the heart of the Malvern community for over 140 years. We are a small community bank with two branches. We care about our customers, our community, and our team here at the bank. We are looking for a self- motivated individual who exhibits ability, enthusiasm, as well as operational and managerial excellence to join our team as Service Manager. The National Bank of Malvern is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type:

Full-time Pay:

$50,000.00 - $60,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person