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Commercial Automotive Service Account Manager
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Nazareth Ford
Nazareth, PA (In Person)
$62,500 Salary, Full-Time
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Job Description
We are seeking a motivated and customer-focused Commercial Service Account Manager to oversee and grow relationships with commercial clients. This role serves as the primary point of contact for customers, ensuring exceptional service delivery, account retention, and long-term client satisfaction. The ideal candidate is organized, responsive, sales-oriented, and experienced in managing commercial service accounts in a fast-paced environment. Key Responsibilities Manage a portfolio of commercial service accounts and maintain strong client relationships Serve as the primary contact for customer inquiries, service requests, renewals, and issue resolution Coordinate with sales, service advisors, and leadership teams to ensure timely and high-quality service delivery Identify opportunities to upsell additional services and expand existing accounts Prepare and present service agreements, proposals, and renewals Monitor customer satisfaction and proactively address concerns Maintain accurate customer records, service history, and account activity within CRM systems Prospect potential commercial customers to earn their business Support revenue growth Participate in client meetings, site visits, and periodic account reviews Qualifications 5+ years of account management, customer service, or commercial service industry experience Strong communication and relationship-building skills Ability to manage multiple priorities and deadlines Experience with CRM software and Microsoft Office Suite Problem-solving mindset with strong attention to detail Sales and negotiation experience preferred Valid driver's license required Preferred Experience Experience in the automotive industry Knowledge of service agreements and contract management Background in B2B customer support or account retention Nazareth Ford Commerical is an equal opportunity employer