Service Manager

Job Overview We are seeking an experienced and motivated Service Manager to lead the fixed operations department at a busy Ford dealership in Seneca, PA. The ideal candidate will have strong leadership skills, automotive service management experience, and a commitment to delivering exceptional customer satisfaction while driving profitability and operational efficiency. The Service Manager will oversee daily service department operations, manage technicians and advisors, ensure manufacturer compliance, and help grow customer retention and service sales.

Salary Range:

$50,000.00 - $70,000.00 per year Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Mon-Fri Schedule Retirement Plan Career Growth Opportunities Requirements Previous automotive service management experience required Ford dealership experience preferred Strong leadership and communication skills Knowledge of dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, etc.) Understanding of warranty administration and fixed operations Proven ability to improve profitability and customer retention Valid driver's license and acceptable driving record Responsibilities Manage all daily operations of the service department Lead, train, and motivate service advisors, technicians, and support staff Monitor workflow, scheduling, and repair order efficiency Maintain high levels of customer satisfaction and CSI scores Ensure compliance with Ford warranty and service procedures Review and manage departmental financial performance and KPIs Work closely with parts and sales departments to improve dealership operations Handle escalated customer concerns professionally and efficiently Recruit, hire, and develop service department personnel Maintain a clean, safe, and organized work environment About Us Seneca Ford stands as a cornerstone of the automotive industry, dedicated to providing exceptional vehicles and unparalleled service to our community. For years, we have been committed to offering a comprehensive selection of new and pre-owned Ford vehicles, ensuring every customer finds the perfect fit for their needs and lifestyle. Our mission extends beyond mere sales; we strive to build lasting relationships based on trust, integrity, and genuine care. At Seneca Ford, we foster a professional yet welcoming atmosphere where teamwork and customer satisfaction are paramount. We believe in empowering our employees with the resources and support they need to excel, creating a rewarding career path for those passionate about the automotive world. Our culture emphasizes continuous improvement, a customer-centric approach, and a shared pride in representing the Ford brand. Join us at Seneca Ford and become part of a dedicated team that is driving forward with excellence and a commitment to serving our valued customers.