DIRECTOR OF FACILITIES MAINTENANCE

Storage Asset Management is a property management and consulting company that specializes in self-storage. With over 70 years of executive industry experience, SAM employs an incredible team of employees on every level. Voted Best Places to work in PA 2021, 2022, 2023, 2024, and 2025! Storage Asset Management is proud to have over 900 employees at the store, regional and corporate office level.

Summary:

The Director of Facilities Maintenance is responsible for leading the strategic direction, performance, and scalability of Facilities Management across the SAM portfolio.

Benefits of Joining SAM:

• A dynamic company with an award-winning culture
• A clear path for advancement within our thriving company
• Competitive pay with bonus potential
• Paid holidays
• Paid time Off
• Paid maternity and paternity leave
• Comprehensive healthcare and 401(k) plan
• Short-Term & Long-Term Disability insurance
• Flexible Scheduling
• Tuition re-imbursement
• Dental Insurance
• Health Insurance
• Vision Insurance Essential functions of the role that can be performed with or without reasonable accommodation.
• Responsible to oversee national vendor strategy, capital planning, preventative maintenance programs, and cost optimization initiatives across 600+ properties.
• Partner closely with Operations, Accounting, and Ownership groups to ensure Facilities Management is aligned with overall portfolio performance and investment objectives.
• Lead and execute the Facilities Management strategy across the SAM portfolio, ensuring alignment with operational goals, asset performance, and ownership expectations.
• Oversee and drive all capital improvement, expansion, and conversion projects across the portfolio, ensuring projects are scoped, approved, and executed efficiently and at scale
• Develop, standardize, and implement scopes of work (SOW) for capital projects, ensuring consistency, cost control, and quality across all properties.
• Establish and manage national and regional vendor partnerships to leverage portfolio size, improve service delivery, and reduce overall costs.
• Negotiate vendor contracts and service agreements, driving cost savings, service level improvements, and accountability across all trades and service providers.
• Own and drive Facilities-related cost performance across the portfolio, including repair, maintenance, and capital expenditures, with a focus on improving NOI and operational efficiency.
• Build and implement standardized preventative maintenance programs to reduce reactive repairs and extend the life of assets across the portfolio.
• Lead, develop, and manage the Facilities Management team, establishing clear expectations, accountability, and performance standards across a remote, multi-region team.
• Lead the Facilities Management team in driving all work orders and capital projects to completion through structured processes, systems, and accountability, rather than direct execution.
• Establish, track, and enforce key performance indicators (KPIs) across the Facilities Management function, including
• Monitor team and vendor performance against established KPIs, ensuring consistent execution and implementing corrective actions when performance standards are not met.
• Develop reporting and visibility into work order aging, backlog, and completion rates to proactively identify risks, bottlenecks, and performance gaps.
• Own and lead the evolution of Facilities Management systems and technology platforms to improve visibility, reporting, and operational execution across the portfolio.
• Partner cross-functionally with Operations, Accounting, Revenue Management, and Leadership to ensure Facilities initiatives support occupancy, revenue, and financial performance goals.
• Provide strategic guidance and oversight for new development and construction projects, ensuring alignment with portfolio standards, timelines, and investment objectives.
• Review and interpret project documentation including construction drawings, environmental reports, surveys, and related materials to ensure informed decision-making and risk mitigation.
• Identify and develop additional revenue opportunities within Facilities Management, including vendor programs, infrastructure partnerships, and ancillary income streams.
• Develop and implement standard operating procedures (SOPs) and training programs to drive consistency and best practices across Facilities Management and cross-functional teams.
• Ensure effective communication and coordination across field teams, vendors, and internal stakeholders to maintain alignment on priorities and project execution.
• Support high-visibility or high-risk projects as needed, providing oversight leadership to ensure successful outcomes.
• Must be able to travel if needed to locations under contract for management or larger capital improvement projects needing supervision or inspection.
• In office scheduling requirements are determined by your supervisor and are subject to change at any time.
• Additional duties as assigned.

Education and/or

Experience Requirements:

• Post-Education is desired with a minimum of 5 years' previous commercial construction experience or 5 + years with Self-Storage experience.
• Strong team building and real estate background that includes budget development, ongoing project cost monitoring, and large money contract management for possible new build opportunities.
• Forward-thinking leader who can operate at a high level while building systems, processes, and partnerships that drive efficiency, reduce costs, and enhance asset value.
• Strong computer skills that include MS Office suite, primarily Microsoft Excel.
• Maintain a valid driver's license, insurance and access to reliable transportation.

Language Skills:

Must be fluent in speaking and writing the English language.

Work Hours:

In a typical week, this position requires a minimum of 40 hours with regular and predictable attendance. Occasional weekend work may be required.

Work Environment:

This work is usually performed with normal noise levels and minimum exposure to hazardous conditions. Employees in this position are required to reside in a state where SAM is registered to conduct business.

Physical Demands:

• Walking
• Standing
• Sitting
• Talking in person
• Talking on phone
• Hearing on phone
• Vision for close work
• Driving
• Color/depth perception
• Bending/Stooping
• Repetitive motion
• Keyboarding
• Using hands to feel/hold
• Lifting up to 25 lbs.
• Reaching
• Climbing
• Crouching/stooping SAM is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.