Maintenance Services Manager

Maintenance Services Manager City of Shoreline, WA - 4.4 Shoreline, WA Job Details Full-time $157,813 - $192,003 a year 1 day ago Benefits 401(a) AD&D insurance Disability insurance Health insurance Dental insurance Flexible spending account Employee assistance program Vision insurance Loan forgiveness Life insurance Retirement plan Qualifications Community relations Computer operation Maintenance repair procedures Facilities maintenance management Incident management Team supervision Emergency plan implementation for disaster response Writing skills Performance management strategy NPDES Public utility experience Public safety procedures Desktop applications Transportation safety regulations Construction regulations Managing projects Operational excellence initiatives Productivity software Process improvement planning Staffing management Program budgeting Emergency workplace safety response planning Water quality standards Customer complaint resolution Traffic safety protocols Full Job Description

GENERAL SUMMARY

Shoreline is an inclusive City that endeavors to build a work culture which embraces diversity, encourages participation, and promotes equity. Re-posting for a larger pool of applicants. This is a unique opportunity to join the City of Shoreline's Public Works Department as our Maintenance Services Manager. The City is looking for a collaborative and forward-thinking leader with a focus on keeping the community's infrastructure operating safely and reliable. This position will play a key role in advancing our commitment to asset management and leveraging data to continuously improve maintenance operations. Shoreline is a vibrant and growing community just north of Seattle—one that embraces change, is not afraid to take on challenges, and is committed to sustainability and being a welcoming place for all. Our Public Works Department is proud to be APWA-accredited, reflecting our ongoing commitment to learning, innovation, and continuously improving the services we provide in an efficient and effective way. Why Work for Shoreline? Shoreline has been ranked multiple times as one of the most livable cities in America. The 2024 resident satisfaction survey reported that 95% of residents feeling Shoreline is a welcoming and inclusive community, 89% agreed it is good or excellent as a place to live and 85% rated the city as good or excellent as a place to raise children. The City's strategic framework, made up of its vision, mission, and values, guides City employees in day-to-day work. The City's mission is to fulfill the community's vision by delivering quality and accessible public services responsibly, equitably, and efficiently. If you are a candidate with the desire to serve and make a difference in local government, join us! According to the 2023 employee satisfaction survey, City employees had a clear understanding of how their job fits with the mission of the City. Their job gave them the opportunity to use their own judgment and initiative, and their job kept them challenged and provided them with opportunities to try new things.

DEFINITION

Provides strategic leadership and operational oversight for the Maintenance Services Division within the Public Works Department, directing the maintenance and repair of City infrastructure including , grounds, streets, stormwater and wastewater.. As part of the Department's leadership team, this position establishes priorities, develops and supports staff, and ensures the division delivers safe, efficient, and responsive maintenance services that protect public assets and support the community.

SUPERVISION RECEIVED AND EXERCISED

Receives direction from the Public Works Director. Exercises administrative supervision over assigned staff.

EXAMPLES OF DUTIES ESSENTIAL AND MARGINAL FUNCTION STATEMENTS

Essential responsibilities and duties may include, but are not limited to, the following:

Essential Functions :

Plans, directs, and manages the functions of the Maintenance Services Division of the Public Works Department through appropriate delegation, managerial support, and work supervision for streets, stormwater, wastewater, grounds, and related maintenance programs. Provides leadership and supervision for assigned staff; participates in selection, training, performance management and professional development; and supports a service oriented and safety-focused work environment. Develops, recommends and implements goals, priorities, policies, procedures and workplans; reviews work methods and outcomes; identifies opportunities for improvement; and resolves operational issues. Participates in the development, implementation and maintenance of asset management programs. Utilizes the Computerized Maintenance Management System (CMMS) and Geographic Information System (GIS) platforms to track asset condition and performance, identify assets nearing end-of-life, and generate reports to support capital planning and data driven decisions. Monitors and evaluates the efficiency and effectiveness of service delivery methods, administrative systems, workloads and staffing levels; recommend improvements and adjustments. Develops and administers divisional budgets and work plans; determines resource needs for staffing, equipment, materials, and supplies; monitors budget-to-actual performance; and advises the Director of anticipated budget impacts. Supports, develops, implements and enforces employee safety training programs to ensure safe work practices; ensures compliance with applicable local, state and federal regulations. Ensures consistent application and adherence of the collective bargaining agreement for represented Divisional employees; support the contract negotiations team and participates in the grievance procedure process. Supports and implements strategies to assure quality of maintenance services, including wastewater, stormwater, streets, sidewalk, and grounds (park and rights-of-way) maintenance. Participates and supports the development of long-range planning processes (utility comprehensive/master plans, capital facilities plan, emergency management planning, succession planning, etc.) and development of programmatic areas of responsibility. Responds to emergencies as needed; develop and coordinate response procedures; assess emergent issues and assess resource needs. Directs and monitors the use of contracted resources and inter-local agreements. Obtains ad evaluates bids and price quotations; oversees the procurement of supplies and equipment; and negotiates, administers, and monitors contracts. Prepares, reviews and presents reports, analyses and recommendations; communicates service delivery needs and issues; and provides information and advice to Public Works Director, City Manager, City Council and community groups as needed. Coordinates with Parks, Fleet and Facilities to ensure equipment and vehicles meet the needs and requirements of the Division. Serves as the liaison for the Maintenance Services Division with other divisions, departments, agencies and the public; interpret and explain policies, procedures and regulations; and respond to and resolve sensitive citizen inquiries and complaints.

Marginal Functions:

Perform related duties and responsibilities as required.

QUALIFICATIONS

Knowledge of:

Principles and practices of public works and utilities maintenance services and program administration. Principles and practices of asset management systems. Principles and practices of customer relations. Practices and procedures of health and safety. Principles and procedures of preventive maintenance. Principles and practices of program development and administration. Methods and techniques of emergency response and resolution. Applicable computer software applications, including asset and project management. Principles and practices of government budget development, implementation, and administration. Principles of business letter writing and basic report preparation. Principles of supervision, training and performance evaluation. Federal, State and local laws, codes and regulations governing municipal utilities and public works projects National Pollutant Discharge Elimination System (NPDES) and Washington state water quality program standards and regulations. Manual on Uniform Traffic control Devices (MUTCD) and Washington State Department of Transportation (WSDOT) standards and guidelines for public works construction and safety standards in hazardous traffic environments. Regulations and standards governing emergency preparedness and response activities including Federal Emergency Management Agency (FEMA) guidelines and Incident Command System (ICS) protocols Project management practices. Principles and tools of a continuous improvement culture.

Ability to:

Participate and work effectively in an organization committed to advancing principles and practices of equity and anti-racism. Exercise independent judgment. Remain calm and focused during emergency operations. Interpret planning reports and engineering designs. Communicate clearly and concisely, both verbally and in writing. Establish and maintain effective and responsive working relationships with peers, businesses, governmental entities and the community in general Develop and lead a continuous improvement culture. Oversee, direct and coordinate the work of lower level staff. Select, supervise, train and evaluate staff. Effectively respond to citizen complaints and inquiries. Coordinate response to emergencies. Participate in the development and administration of department goals, objectives and procedures. Manage and coordinate projects as assigned. Assure work projects are completed according to code specifications and timelines. Prepare and administer large program budgets. Analyze maintenance and operational issues, evaluating alternatives and making recommendations Research, analyze and evaluate new service delivery methods and techniques. Interpret and apply Federal, State and local policies, laws and regulations. Establish and maintain effective working relationships with those contacted in the course of work. Operate computers including MS Office products and specialized software Experience and Training Guidelines Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience :

Five years of increasingly responsible public works transportation and utilities maintenance experience including three years of administrative and supervisory responsibility.

Training :

Equivalent to a bachelor's degree from an accredited college or university with major course work in civil engineering, business or public administration or a related field.

SUPPLEMENTAL INFORMATION

The City's mission is to fulfill the community's vision through highly valued public service. Our employees work relentlessly to achieve organizational goals while embracing the City's values. City Mission, Values, and Goals .

Working Conditions:

Environmental Conditions:

Office environment; exposure to computer screens; occasional site visits.

Physical Conditions:

Essential and marginal functions may require maintaining physical condition necessary for sitting or standing for prolonged periods of time, and for making field observations; near visual acuity to operate computer programs.

Application Process:

To demonstrate skills and interest, please complete the application and provide answers to the Supplemental Questions which will help us determine your qualifications for the job. Cover Letter is required for this application.

Conditions Of Employment:

All candidates will be required to establish employment authorization and identity at the time of hire. The City is not able to sponsor work visas. All positions require the completion of references checks, including at least one prior supervisor.

Remote Work Eligibility:

This position is eligible for remote work. The City's remote work policy, Employees Working Remotely, requires staff in positions eligible for remote work to work onsite a minimum of four days per two-week pay period (every two weeks), during the orientation period it is expected that all work will be performed at the assigned City's location. Full-time remote work is not an option. Once hired, employees must reside in the State of Washington .

Recruitment Timeline:

Review of applications: June 2 Tentative Panel interviews: 8-11 Second interview ( if needed) - Week of June 15 Reference checks: Week of June 18-19 Targeted start date: July Applicants with disabilities who require assistance with the application or interview process will be accommodated to the extent reasonably possible. To request an accommodation, please call (206) 801-2243.