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Routine Maintenance General Manager
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COLD CREEK NURSERIES
Aiken, SC (In Person)
$80,000 Salary, Full-Time
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Job Description
Routine Maintenance General Manager Cold Creek Nurseries Aiken, SC Lead the customer, account, and growth side of a major landscape maintenance business. At Cold Creek Nurseries, we help create beautiful spaces that invite peace, refuge, and connection. We serve high-end residential estates, commercial properties, and HOA communities across the CSRA, and we're looking for a Routine Maintenance General Manager to lead a major part of our Landscape Services business. This role reports to our Landscape Services Director and is responsible for the leadership and performance of our routine maintenance account management and business development functions. The role leads four Account Managers who oversee customer relationships, account performance, and multiple maintenance crews, as well as a full-time Business Development representative focused on new maintenance business. The right person will bring a strong mix of customer service, landscape maintenance operations, leadership, and business development. They will help strengthen customer retention, support account growth, drive new maintenance sales, and build a strong team around one of the most important parts of our company. Responsibilities Lead and support 4 Account Managers responsible for customer relationships, account performance, and multiple maintenance crews Manage and support a full-time Business Development representative focused on winning new maintenance accounts Oversee the account management function for routine maintenance, including customer communication, account health, issue resolution, and retention Help deliver a high standard of service across high-end residential, commercial, and HOA properties Work with Account Managers to identify and grow enhancement and project opportunities within their installed base Support new maintenance account growth by creating focus, accountability, and momentum around business development efforts Partner with Account Managers and field leaders to improve property quality, crew support, labor effectiveness, and follow-through Help recruit, develop, and strengthen leadership within the routine maintenance team Qualifications Leadership experience in landscape maintenance or a similar service business Strong customer service and relationship management skills Experience working with high-end residential, commercial, and/or HOA accounts Experience leading customer-facing managers, account managers, salespeople, or field teams Understanding of both account management and maintenance operations Experience with business development, account growth, or sales leadership is strongly preferred Strong communication, organization, and follow-through Experience developing people and improving team performance Bilingual English/Spanish is a plus Experience with Aspire or similar landscape business software is a plus About Cold Creek Nurseries Cold Creek Nurseries is a growing landscape and garden center business based in Aiken, SC. We are committed to quality, professionalism, and building a team that takes pride in serving customers well.