Automotive Service Lane Manager

Service Lane Manager - Automotive Rock Hill, SC Rock Hill Ford is looking for an experienced Automotive Service Lane Manager to join our team! We are locally owned and operated, located just south of Charlotte, NC. The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 14 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Honda, Nissan, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 5 states (Georgia, South Carolina, North Carolina, Texas and Florida) What we offer: Free Health Insurance option Available Dental, and Vision Insurance Available Short and Long Term Disability Insurance 401k with company matching contribution available Earned Paid Vacations and Holiday Pay PTO Days 90 days from hire date Employee appreciation celebrations Career advancement opportunities, promote from within Employee Discounts on products and services Family owned and operated Long term job security Competitive pay and bonus structure Paid Training

RESPONSIBILITIES

Ensure customers receive prompt, courteous, and effective service Serve as a liaison between technicians and customers Take ownership of customers' experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer Distribute work between technicians Prioritize required services Ensure customers have a positive dealership experience Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled Spend quality time building relationships with the customers Assist the Service Director in any other duties

REQUIREMENTS

Strong communication skills to deal with customers, employees and vendors. Ford Experience a plus Technical automotive knowledge Demonstrated ability to manage others Valid driver's license with clean driving record. At least 2 years of automotive service advisor and automotive customer service experience A hard-working can-do attitude Excellent interpersonal and management skills We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type:

Full-time Pay:

$75,000.00 - $100,000.00 per year

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Health savings account Paid time off Vision insurance

Shift:

Day shift

Work Days:

Monday to Friday Rotating weekends

License/Certification:

Driver's License (Required)

Work Location:

In person