Service Supervisor

Position Summary The Service Supervisor oversees front-end operations to ensure a fast, friendly, and efficient customer experience. This role is responsible for supervising front-end associates, maintaining service standards, supporting operational execution, and assisting store leadership with daily front-end performance. Key Responsibilities Front-End Operations & Execution Oversee daily front-end operations, including checkout lanes, service desk, and customer flow Ensure registers are properly staffed and lines are managed to minimize wait times Monitor transaction accuracy, cash handling, and adherence to company procedures Maintain cleanliness, organization, and readiness of all front-end areas Leadership & Team Supervision Supervise, train, and coach front-end associates including cashiers, courtesy clerks, and service desk staff Provide direction during shifts to ensure productivity, efficiency, and service excellence Assist with scheduling, break coverage, and labor allocation Address performance issues and reinforce company policies and expectations Customer Service Deliver a high level of customer service and ensure a positive shopping experience Handle escalated customer concerns, returns, and service issues professionally Promote loyalty programs, digital tools, and store initiatives Ensure a friendly, welcoming atmosphere at all times Cash Control & Compliance Oversee cash handling procedures, including register counts, safe audits, and cash balancing Ensure compliance with all company policies, procedures, and audit requirements Support loss prevention efforts by monitoring front-end activity and identifying risks Ensure proper documentation and reporting of cash discrepancies Store Communication & Coordination Partner with store leadership and department teams to ensure smooth store operations Communicate priorities, promotions, and operational updates to front-end associates Support execution of store-wide initiatives and front-end programs