Tractor/ Equipment Service Manager

Zimmerer Kubota & Equipment in Van Alstyne is growing and has a need for a Service Manager who has the desire to grow with our company! As a Kubota dealer we sell, service, and rent construction and turf equipment in the DFW metro area. Kubota is the #1 compact construction brand in the United States and we are aiming to be the #1 compact construction dealer in DFW! We're looking for an experienced service professional who can lead a team of technicians and service advisors to be the best dealer in DFW. As a key member of our management team, you will be responsible for maximizing department profitability, managing a team of skilled technicians, ensuring shop efficiency, and delivering exceptional customer support. If you have a passion for machinery, strong leadership skills, and a proven track record in service management, this role offers an exciting opportunity to contribute to our store's growth and success!

Responsibilities:

Develop and implement effective service workflows and action plans to increase billable hours and efficiency. Recruit, train, and mentor a team of service technicians and advisors to ensure they possess the technical skills and knowledge to excel in their roles. Monitor service metrics and KPIs (efficiency, proficiency, and recovery rates) to track individual and shop performance. Manage warranty claims processes effectively and drive customer-pay service revenue. Collaborate with the Parts Department and inventory teams to ensure parts availability to meet repair timelines and customer demand.

Experience, Skills, and Knowledge:

Demonstrated ability to lead and motivate a team of technicians to achieve production targets. Excellent communication, negotiation, and interpersonal skills, with the ability to explain technical issues to customers. Previous experience in service management, heavy equipment repair, automotive service, or dealership operations is preferred. Results-oriented and able to work under pressure to meet repair deadlines. Strong mechanical aptitude and machinery knowledge. Ability to lift items weighing up to 75 lbs. Pre-employment drug screening required. Join our team and be part of an organization committed to providing top-notch products and services to the DFW community. As the Service Manager, you will play a pivotal role in driving departmental growth and ensuring customer satisfaction at Zimmerer Kubota & Equipment in Van Alstyne! Monday -

Friday:

Full-Time Saturday:

8 am -

Noon Job Type:

Full-time Pay:

$85,000.00 - $110,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Our insurance requires employees to be 21+ years of age. Do you meet this requirement?

Experience:

Heavy Equipment Repair:

1 year (Preferred)

Service Management:

1 year (Preferred)

License/Certification:

Driver's License (Required)

Work Location:

In person