Service Manager

Service Manager NOVA Ponds Arlington, VA Job Details Full-time From $28 an hour 1 hour ago Benefits Opportunities for advancement Qualifications English Administrative experience Schedule management Attention to detail Communications Associate's degree

Full Job Description About Us:

NOVA Ponds is a locally owned and growing small business specializing in backyard pond & water feature installation and maintenance, as well as the construction and upkeep of larger earthen ponds and lakes. We devoted to our craftsmanship, our commitment to clients, and the passion we bring to every project. Position Overview We are seeking a motivated and hardworking Service Manager to join our team. As Service Manager, you'll be the first point of contact for our clients; answering phones, responding to emails, preparing quotes, and scheduling projects. You'll also assist and manage daily logistics for our technicians in the field. This is a key role that directly supports our operations, and we're looking for someone who's not only organized and efficient, but friendly, thoughtful, and genuinely enjoys working with people. Experience with service businesses is required, and experience with trades or construction is highly preferred. Leadership experience is highly preferred. Key Responsibilities Answer inbound phone calls and respond to client emails in a timely, professional manner Create and send service quotes using our internal systems Schedule maintenance visits, consultations, and projects Coordinate with field crews to ensure efficient routing and task execution Track and follow up on project timelines and client communications Maintain client records and service history Support management with administrative tasks as needed Assist with field operations in emergencies or when necessary Lead and support staff members Ideal Candidate Traits Personable, friendly, and professional demeanor Excellent written and verbal communication skills Highly organized and detail-oriented Self-motivated and comfortable managing multiple priorities Positive attitude and willingness to grow with the company Preferred Qualifications Experience in customer service, communications, or office coordination Familiarity with quoting, dispatching, or scheduling software (preferred, not required as this will be taught) Associate's or Bachelor's degree in Communications, Business, or related field (preferred, not required) Basic understanding of water features (preferred, not required as this will be taught) Experience with trades or construction (preferred) Why Work With Us Small team, big growth potential: Be part of a growing company where your ideas matter Supportive environment: You'll work closely with leadership and field staff Room for advancement: As we grow, so will your role Passion-driven work: Help clients bring their outdoor spaces to life

Job Type:

Full-time Pay:

From $28.00 per hour Application Question(s): Will you be able to reliably commute to work in Northern Virginia? (Arlington/Fairfax County)

Language:

English (Required) Ability to

Relocate:

Arlington, VA 22202: Relocate before starting work (Required)

Work Location:

In person