Service Manager

Service Manager Needed Bring the energy. Lead the floor. Build something bigger. Established in 2012, The Dirty Buffalo brings the bold flavor and spirit of Western New York to Hampton Roads. We're a family-owned, locally operated brand known for legendary wings, genuine hospitality, and a team-first culture. We're continuing to expand across the Southeast—and we want you to grow with us! We're looking for a Service Manager who thrives in a fast-paced environment, loves developing people, and takes pride in running a great shift. If you're the kind of leader who leads from the floor—not the office—this role is for you. What You'll Do As a Service Manager, you'll be a key leader in the restaurant and an ambassador for our brand. Lead by example on the floor—coaching, motivating, and supporting the team Deliver an exceptional guest experience through hands-on service and table touches Hire, train, and develop team members into confident, high-performing employees Manage daily operations including opening/closing, scheduling, cash handling, and POS Maintain cleanliness, food safety, and brand standards at all times Communicate clearly and consistently with staff, fellow managers, and corporate Uphold systems, policies, and procedures while helping the team understand the "why" behind them What We're Looking For 2+ years of restaurant management experience A people-first leader who enjoys coaching and developing others Calm, organized, and confident under pressure Strong communication skills and basic computer proficiency The Physical Side of the Job You must be able to, with or without reasonable accommodation: Be on your feet for extended periods (up to 10-hour shifts) Work weekends and holidays Lift up to 50 lbs Work in all weather conditions (we're Buffalo tough) Operate standard restaurant equipment Communicate effectively with guests and team members What The Dirty Buffalo Offers You Competitive salary + performance-based bonuses (paid quarterly) Full benefits package including: Health, dental, vision 401(k) Life & disability insurance Parental leave Free meals A fun, energetic, team-driven work environment Structured training and clear operational systems Real growth opportunities with a brand expanding across the East Coast If you're ready to lead, grow, and make an impact, we'd love to meet you!