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Automotive Service Manager

Job

Confidential

Spokane, WA (In Person)

$180,000 Salary, Full-Time

Posted 6 days ago (Updated 2 days ago) • Actively hiring

Expires 7/12/2026

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Job Description

Job Openings:
Fixed Operations Multi Dealership Service Manager Luxury Dealership. Service Manager Tier One Import Dealership with Trucks / SUV's Five Openings in SW & Eastern Washington, Oregon & Montana Compensation Based on
Experience Level Featured Job:
Tier One Import with Leading Trucks & SUV's Are you a high-energy leader who thrives in a fast-paced environment? We are seeking a Service Manager to lead our service department to the next level. You won't just be managing repair orders; you will be the "heartbeat" of the dealership—driving profitability, mentoring a team of elite technicians and advisors, and ensuring every customer leaves with a 5-star experience.
Key Responsibilities Operational Excellence:
Oversee daily shop operations, ensuring a smooth workflow between the service drive and the bays to maximize technician productivity.
Team Leadership:
Recruit, train, and mentor service advisors and technicians. You are responsible for building a culture of accountability and continuous improvement.
Financial Management:
Monitor and control departmental KPIs, including Effective Labor Rate (ELR), Hours per Repair Order (H/RO), and shop supplies expense.
CSI Mastery:
Actively manage customer relations. You will be the point of escalation for concerns, turning "tough" situations into long-term brand loyalty.
Compliance & Safety:
Ensure the shop meets all manufacturer warranty requirements and adheres to OSHA and environmental regulations.
Qualifications Experience:
3-5+ years of experience in automotive service management (Dealership experience preferred).
Tech-Savvy:
Proficiency with DMS (e.g., CDK, Reynolds & Reynolds) and digital inspection tools.
Leadership:
Proven track record of hitting performance targets while maintaining high employee retention.
Communication:
Exceptional verbal and written skills; ability to explain complex repairs to non-technical customers.
Credentials:
Valid Driver's License and clean driving record are mandatory. ASE or manufacturer certifications are a major plus. Benefits Competitive base salary with aggressive performance-based bonuses. Comprehensive health, dental, and vision insurance. 401(k) with company matching. Paid Time Off (PTO) and professional development/certification reimbursement. Employee discounts on vehicle purchases and service. Compensation Based on
Experience Level Job Type:
Full-time Pay:
Up to $180,000.00 per year
Benefits:
Health insurance
Work Location:
In person