Service Supervisor

Service Supervisor Nord Gear Corporation - 3.4 Waunakee, WI Job Details Full-time 1 hour ago Qualifications Resource allocation Computer operation Maintaining an organized workspace Field service Workflow management (operations management method) Computer literacy Mid-level Improving operational efficiency High school diploma or GED Team development Supervising experience Quality control documentation Task prioritization Decision making Performance Improvement (PI) Mentoring Organizational skills Training & development Manufacturing Root cause analysis SAP ERP Training Cross-functional collaboration Crew management Leadership Backlog management Manufacturing company experience Communication skills Technical Proficiency Implementing lean manufacturing processes Mechanical troubleshooting Cross-functional communication Full Job Description Lead Shop Operations Oversee daily shop floor activity, ensuring work is prioritized and completed based on customer and production needs Manage workload, backlog, and resource allocation across service technicians Coordinate closely with internal teams to adjust schedules and priorities as needed Ensure fast, accurate turnaround of repairs, warranty evaluations, and restocks Develop & Support the Team Supervise, coach, and evaluate service and field service technicians Support training, skill development, and certification (Job Instructions) Foster accountability for high-quality diagnostics, documentation, and workmanship Drive Technical Excellence Review warranty evaluations and collaborate with engineering on approvals and root cause analysis Support troubleshooting of complex service issues and large assemblies Ensure accurate documentation, including failure analysis and quality reporting Champion Safety & Continuous Improvement Promote a strong safety culture, including PPE compliance and best practices Lead 5S initiatives to maintain an organized, efficient shop environment Facilitate continuous improvement efforts (Kaizen) to improve turnaround time and workflow Collaborate Across the Business Partner with engineering, service, and commercial teams to resolve issues and improve processes Support field service coordination and technical decision-making Participate in cross-functional meetings and initiatives What We're Looking For Experience in a manufacturing, repair, or industrial service environment Proven ability to lead teams and manage shop floor operations Strong mechanical aptitude and troubleshooting skills Experience with ERP systems (SAP or similar preferred) Ability to balance hands-on work with leadership responsibilities Strong communication and organizational skills What Success Looks Like Work is completed safely, on time, and to a high standard Technicians are engaged, productive, and continuously improving Shop operations run efficiently with clear priorities and minimal bottlenecks Continuous improvements lead to better turnaround times and service quality Why Join Us? Opportunity to lead and shape a critical part of our service operation Collaborative, team-oriented environment Continuous improvement culture where your ideas matter Competitive compensation and benefits

Education:

High school diploma required. A 2-4 year college or technical degree is preferred.

Experience:

Experience working a production environment and prior supervisory or lead experience. Experience working in a service environment is a plus, and knowledge of SAP, Kaizen, and 5S is preferred.

Skills and Key Attributes:

Customer-focused, self-motivated, and detail-oriented, with strong written and verbal communication skills and the ability to lead, coach, and mentor a team. Strong computer skills are required, including proficiency with basic software applications.

Physical Requirements:

Ability to lift up to 50 lbs. and perform work in a service shop environment. We're looking for a hands-on Service Supervisor to lead daily operations on our service shop floor. In this role, you'll manage workflow, coach technicians, and ensure high-quality, on-time completion of repairs, warranty evaluations, and service orders. You'll serve as the key connection between operations, engineering, and customer-facing teams; helping translate customer needs into efficient shop execution while driving continuous improvement.