Automotive Service Manager

High-Performance Service Manager

• High Volume Import Dealership We're not looking for average—and neither are our customers.

Our high-volume import dealership is seeking a proven Service Manager who knows how to drive both exceptional customer experience and elite-level productivity. This is a leadership role for someone who thrives in a fast-paced environment, demands accountability, and knows how to build a team that delivers results every single day.

What You'll Own:

• Lead and develop a high-performing service team (advisors, technicians, support staff)
• Drive top-tier customer satisfaction—not just good scores, but memorable experiences
• Maximize shop productivity, efficiency, and profitability
• Maintain strong workflow processes that keep the shop moving at high volume without sacrificing quality
• Monitor KPIs daily: hours per RO, effective labor rate, technician efficiency, CSI, and retention
• Resolve customer concerns with professionalism and urgency
• Build a culture of accountability, energy, and continuous improvement

What We Expect:

• Proven success as a Service Manager in a high-volume dealership environment (import experience preferred)
• Strong leadership presence—you don't manage from behind a desk
• Deep understanding of fixed ops metrics and how to move them
• Ability to balance speed, quality, and customer experience without compromise
• High standards and a solutions-first mindset
• Strong communication skills with both customers and internal teams

What You'll Get:

• Competitive compensation with performance-based incentives
• Opportunity to lead in a fast-paced, growth-focused dealership
• A team and ownership group that values results, not excuses
• The ability to make a real impact on both culture and bottom line If you're the type who walks the service drive, knows your numbers cold, and refuses to accept average—this is where you belong.

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Vision insurance

Work Location:

In person