Service Operator II

at City of Caldwell in Caldwell, Idaho, United States Job Description Description The City of Caldwell Water department is looking for a Service Operator II. This position is an intermediate-level position in the Service Operator series. The primary function of an employee in this class is to perform moderately complex tasks in water meter service, leak detection, and customer service investigations. Work is performed under general supervision with some latitude for independent action. The principal duties of this class are performed in an outdoor environment, which may involve adverse weather conditions, roadway traffic, and related hazards. Responsibilities Installs, tests, and calibrates water meters of various sizes. Independently investigates and resolves customer service issues related to high consumption, leaks, or pressure concerns. Conducts advanced leak detection using correlators and acoustic equipment. Prepares detailed service reports and updates the work order management systems. Assists with backflow device inspections and customer-side troubleshooting. Provides training and guidance to Field Service Operator 1 staff. Operates and maintains AMR/AMI systems and software. Performs curb stop replacements, valve operation, and minor service line repairs. Responds to emergency after-hours service calls. Provides information to customers in a courteous and professional manner Supports utility line locating and mark-outs. Participates in mandatory training and safety programs. Consistently keeps supervisor and relevant team members informed about work progress, current and potential issues, and proactively suggests new or improved solutions to address challenges. Respects the opinions of others and maintains a positive and professional working relationship with colleagues, supervisors, and stakeholders. Performs other duties as assigned. To view full details and how to apply, please login or create a Job Seeker account