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Product Support Technician
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Armstrong International
Three Rivers, MI (In Person)
Full-Time
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Job Description
Product Support Technician at Armstrong International Product Support Technician at Armstrong International in Three Rivers, Michigan Posted in 3 days ago.
Job Description:
Description The Product Support Technicians at Armstrong International provide technical expertise for the installation, maintenance, and troubleshooting of industrial hot water systems. This role requires strong mechanical, electrical, and/or HVAC skills to ensure safety, efficiency, and compliance. Key Responsibilities- Act as a technical liaison between Armstrong, customers, representatives, and internal teams.
- Advise on product selection, application, and system integration.
- Conduct product training for customers and representatives onsite or at Armstrong facilities.
- Provide timely, accurate technical support and collaborate with customers to develop customized solutions.
- Perform routine inspections, maintenance, and repairs on gas-fired equipment, including burners, heaters, and associated control systems, to ensure optimal performance and compliance with safety regulations.
- Lead or assist in the installation, start-up, and commissioning of new gas-fired units and control systems, ensuring all components are correctly integrated and operational. Key Requirements
- High level of customer service and relational skills.
- Ability to be on telephone and work with customers and/or representative on product support questions and issues.
- High level of e-mail and technical documenting skills.
- Ability to handle a widely varying level of calls received and general requests.
- Technical background in electrical, mechanical, and/or HVAC areas.
- Working knowledge of Programmable Logic Controller (PLC), preferably Allen Bradley.
- Ability to handle multiple requests and tasks at once.
- Thorough follow up and documentation skills required.
- Mechanical aptitude and knowledge.
- Ability to work in a team environment and follow direction and procedure. Education Level High School or equivalent Experience Level 5 years Benefits
- Health/Prescription Coverage
- FSA or HSA
- Dental
- Vision
- Life Insurance
- Company-match 401(k) Plan
- Vacation/Sick/Paid Holidays
- All benefits start on date of hire Physical Requirements