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Optical Technician
Job
Western University of Health Sciences College of Optometry
Pomona, CA (In Person)
$49,920 Salary, Full-Time
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Job Description
Primary Purpose Under the general direction of the Director of Clinical Operations, support the delivery of patient care services and clinical education through the management of optical services in the WesternU Health Eye Care Institute (ECI). Description of Duties and Tasks Essential Job Functions Provides direct patient care for spectacle frame and lens selection, fitting, ordering, verification, and dispensing Verifies accuracy of ophthalmic materials when received from the optical laboratory, assures timely notification of receipt of materials to patients and dispenses and adjusts ophthalmic materials Orders and verifies contact lenses for diagnostic use and patient dispensing. Coordinates appointment scheduling for contact lens dispensing. Assists patients in the selection of ophthalmic materials, performs all necessary measurements and completes all ordering and input of necessary information into the EHR system Assists and triages patients with any concerns with ophthalmic materials. Provides direct patient care for spectacle frame and lens selection, fitting, ordering, verification, and dispensing Provides clinical education in optical services to students enrolled in the College of Optometry Implements the business aspects of the optical service including stocking, ordering, inventory, display, direct and third-party billing Stays current in ophthalmic optics including spectacle lens design, lens materials, need for "lifestyle dispensing", and trends in frame design Participates in clinical quality assurance programs Performs other duties as assigned. The University/College reserves the right to add or change duties at any time. Required Knowledge, Skills and Abilities Individuals must possess the knowledge, as well as the following skills and abilities or be able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Proficient computer skills necessary to create documents, spreadsheets, tables, and/or forms in Word, Excel, PowerPoint, Acrobat Professional, EMR/EHR software programs and any other software programs as required by the position with the ability to learn various software programs used within the College of Optometry and the Eye Care Institute Mathematical ability to add, subtract, divide, multiply, calculate percentages Language ability to read professional literature, provide patient education, read insurance and third-party payer information Reasoning ability to problem solve quickly Must be a self-assured, experienced leader who is able to interact with senior executives, anticipate potential problems, and initiate solutions. Must be able to manage a crisis with upset customers or calm a faculty member, staff member, or student. Excellent verbal and written communication skills. Ability to interact with administration, faculty, staff, students, and patients in a highly responsive and professional manner. Must be culturally sensitive and maintain confidentiality. Must be able to multi-task in a fast-paced environment and be flexible with job assignments. Basic knowledge of optical services and optical business practices. Ability to manage business aspects of an optical service and ability to provide direct patient care for optical services. Level of familiarity with optical service terminology and optometric patient care terminology. Demonstrate a commitment to working in an organization that values and promotes humanism.