Service Technician

Service Technician Broomfield, CO Job Details $26 - $35 an hour 1 day ago Benefits Paid training AD&D insurance Paid holidays Disability insurance 401(k) 3% Match Health insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Qualifications Boiler Objection handling (sales technique) Customer communication Greeting customers EPA Type I Split-system HVAC systems Equipment troubleshooting Mid-level Inspection reporting and documentation EPA Type II Driver's License NATE Certification Energy efficiency & conservation Driving EPA 608 Technician Certification EPA Universal Certification Routine maintenance projects Mechanical troubleshooting Customer complaint resolution Full Job Description The HVAC Service Technician is responsible for diagnosing, repairing, and maintaining residential and light commercial HVAC systems. This role also includes participation in an emergency on-call rotation, including holidays, responding promptly to urgent service needs to ensure customer comfort and system reliability. This role ensures high-quality customer service by communicating effectively, providing expert recommendations, and executing repairs and maintenance with professionalism and efficiency.

Key Responsibilities:

Technical Duties:

Diagnose, repair, and maintain residential and light commercial HVAC systems, including furnaces, air conditioners, heat pumps, and ductless mini-splits. Perform routine maintenance services to optimize system performance and longevity. Identify opportunities to improve system efficiency and recommend appropriate solutions. Conduct thorough system inspections and document findings for customer and company records. Utilize diagnostic tools and follow industry best practices to ensure accurate and efficient service. Install and replace parts as necessary, ensuring compliance with manufacturer guidelines and company standards. Experience with boiler systems is a significant plus.

Customer Service & Sales:

Greet customers professionally and establish rapport through effective communication. Actively listen to customer concerns and accurately summarize issues before proposing solutions. Provide clear explanations of system conditions, recommended repairs, and available service options. Offer and explain Cooper Heating and Cooling's GCM maintenance plans to customers as part of proactive system care. Present additional product and service offerings that enhance indoor comfort, air quality, and energy efficiency. Address customer objections with confidence and provide solutions based on their needs and budget.

Operational & Safety Compliance:

Follow all company procedures and safety protocols to ensure a safe work environment. Maintain an organized service vehicle stocked with necessary tools and inventory. Complete service tickets and required documentation accurately and in a timely manner. Adhere to local, state, and federal HVAC regulations and industry standards. Participate in ongoing training and stay updated with new technologies and best practices. Participate in holiday and normal on-call rotation for emergency service calls. Minimum of 2 years of residential HVAC Experience (or relevant technical training). EPA Certification (Type I & II or Universal) required. Valid driver's license with a clean driving record. Strong troubleshooting and diagnostic skills. Ability to communicate technical information in a clear, customer-friendly manner. Professional appearance and strong interpersonal skills. Comfortable working in various weather conditions and lifting up to 75 lbs. Experience with boiler systems is a significant plus. NATE certification is a plus but not required. Benefits Health Insurance Dental Insurance Vision insurance Life/AD&D insurance Long-Term Disability coverage

FSA Health Care and Dependent Care Additional Benefits:

Accident, Hospital and Critical Illness 401(k) with generous 3% company match Paid Time Off (PTO) • Paid Holidays Training stipends Team events, community involvement, and a values-driven culture This job posting will close on April 24, or sooner if the position is filled.