Service Technician

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NON-EXEMPT TECHNICAL JOB DESCRIPTION JOB TITLE

Service Technician

DEPT./DIV

Service

REPORTS TO

Fiel d Service Supervisor or Manager

POSITION SUMMARY

: Position is responsible for performing troubleshooting, problem solving, preventative maintenance, service, and repair of machine tools at customer site and on company facility. Incumbent performs all job functions in a high quality, efficient and timely manner. Incumbent works as a member of a team and assists team members a s required. Makes recommendations to supervisor on process improvements to ensure customer satisfaction.

ESSENTIAL RESPONSIBILITIES

: Performs troubleshooting and problem solving of CNC Machine Tools. Performs high quality, efficient , and timely machine/to oling installation , repair, and preventative maintenance as assigned. Incumbent ensures high quality levels/standards in all work performed and follows all safety procedures and requirements. Trains & instructs customers, and internal team members, on proper installation, service/repair procedures for current & new equipment/machines and processes. Consults with other team members, internal departments and/or external vendors to resolve issues related to installation and service/repair. Using Service software, a ccurately documents all actions a nd findings , completes , and reports parts required and repair. Re porting is required same day, and at the maximum within 24 hours. Continuously reviews curren t processes and searches out improvement methods. Recommends modifications and improvements to ma chine/equipment, processes, and procedures. Responsible for maintaining current technical, interpersonal, and comm unication skills through continuous development. Progressive development of skills should be cultivated through further education, seminars, company training and other external resources such as reading material Responsible for calling our customers to no tify them of our estimated time of arrival for each service job before showing up onsite. If the job assignment is for the next business day, please call custo mer the business day before All other duties as assigned.

ESSENTIAL REQUIREMENTS

: Associates Degree or certification in the tr oubleshooting, repair, and installation of CNC Machine Tool Products. Minimum 2 years experience in the troubleshooting, installation, and repair of Machine Too ls Products. A valid Drivers License , a good driving record, and the ability to "legally" operate a company "Service" vehicle or personal vehicle for company business. ( You may be required to drive your personal vehicle for business until a company vehicle is assigned ). Good interpersonal communication skills. Ability to maintain professional conduct when dealing with customers, peers, builder representatives and supplier s. Demonstrated self-starter and effective planning and organization skills. Ability to participate as a member of a team, crossing department and divisional lines. Ability to use PC and job-related software/programs for programming, documen tation/record keeping.

Physical demands:

continuous; bending, stooping, standing, climbing, s tep stool climbing, lifting to 50lbs, lifting greater than 50lbs with assistance, pushing and pulling. Willing to work flexible hours, including weekends and evening hours as required by customer. Must be able to travel in support of trai ning, out-of-state or out-of-country customers, and assist other divisions as required to support business demand. Ability to obtain and maintain a v alid Passport. Ability to obtain a major credit card i.e., American Express, Visa, or Master C ard, based on your own personal credit history to utilize for business expenses and occasional travel requirements. Click here to apply online Share This Position Details Location indianapolis IN Date Posted 11/29/2022 Apply Processing...