Repair Technician

Job Summary:

We are seeking a skilled Repair Technician to join our team. The ideal candidate will have experience in diagnosing and repairing electronic equipment.

Responsibilities :

Resolve customer issues by troubleshooting and repairing their electronic devices and sell personalized product solutions, all while delivering world class customer service Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction Provide recommendations for problem resolution Explain complex technical issues to customers in a non-technical, simple to understand manner Provide repair and replacement estimates to customers Ensure that all repairs meet or exceed PhoneWiz quality standards Greet customers in a friendly manner and maintain a positive work environment Answer phone calls to the store with a professional, courteous and friendly demeanor Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations Keep track of all devices and inventory while safeguarding all store stock Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair Maintain the cleanliness and professional appearance of the store

Requirements :

• Proven experience as a Repair Technician or similar role
• Proficiency in using tools and diagnostic equipment
• Knowledge of electronic systems and components
• Strong problem-solving skills
• Ability to work independently and in a team environment
• Excellent communication skills What You'll do Resolve customer issues by troubleshooting and repairing their electronic devices and sell personalized product solutions, all while delivering world class customer service.

You are a good fit if you have High School diploma or equivalent Six months experience with product service support or electronics troubleshooting Basic Qualifications Outstanding customer service skills Excellent technical, problem solving, and analytical skills Exceptional organizational skills Strong written and oral communication skills Proficient in Microsoft Office Work well in team environment Ability to work flexible hours, including weekends and holidays High school diploma or GED Preferred Qualifications A+ Certification Apple Certified Macintosh Technician (ACMT) Experience repairing electronics, smartphones, PC/MACs, and game consoles Technical degree or certification in Electronics or Consumer Electronics Previous experience working at retail electronics store

Job Type:

Full-time Pay:

$17.44

• $19.

94 per hour

Benefits:

Employee discount Flexible schedule Health insurance

License/Certification:

Driver's License (Preferred) Ability to

Commute:

Baton Rouge, LA 70806 (Required) Ability to

Relocate:

Baton Rouge, LA 70806: Relocate before starting work (Required) Willingness to travel: 25% (Preferred)

Work Location:

In person