Lead Arcade Technician

Arcade Technician Position Description:

Surge Entertainment Centers are a cutting-edge entertainment, fitness, and sports facilities unlike anything you have ever experienced. We have created a venue for active social outings, intense workouts, and awesome birthday parties. Our Arcade Technicians play a crucial role in ensuring that our customers are provided with a safe, high-quality environment in which they can enjoy the full Surge experience. Technicians must be at least 18 years of age, be able to pass a drug screening, and have a clean and valid Driver's License. Duties and Responsibilities

• Adhere to company policy and procedure
• Maintain professional appearance and conduct
• Communicate effectively throughout the organization
• Maintain a clean work area free of clutter
• Ensure the safe use of equipment, machines, and attractions by proactively identifying potential problems which may compromise service, quality, and/or performance
• Greet customers with a smile and maintain a helpful attitude
• Handle customer problems or issues in the quickest and fairest way possible
• Collaborate with management to development a preventative maintenance plan
• Program machines to ensure proper function
• Ensure all games are clean, stocked, and presentable to guests
• Install, calibrate, and test arcade game readers, game parts, and machines
• Dismantle and reassemble mechanical and technical components
• Clean machines, parts, tools, and other equipment regularly to ensure smooth operations
• Inspect and troubleshoot machines to determine the cause of malfunctions
• Repair and maintain the mechanical and electronic components of the Park
• Maintain records of machine maintenance, parts orders, repairs, and work history
• Minimize expenses by strategically sourcing assets and acquiring parts and equipment
• Communicate all equipment and operational issues in the Slack application
• Perform the Opening, Running, and Closing department duties as assigned
• Perform all other duties as assigned

Education and Licensure:

• High School Diploma or GED (required)
• Valid Driver's License (required)
• Technical training (preferred)

Skills and Experience:

• Technical experience: 1 year (required) OR Education equivalent

Facilities Maintenance:

1 year (preferred)

Maintenance:

1 year (preferred)

• Experience with Embed and Intercard technologies (preferred)
• Must be able to work independently under time constraints
• Must be able to work in a fast-paced and stressful environment
• Basic knowledge of hand tools, plumbing, and dry wall patching
• Basic understanding of blueprints and schematic diagrams
• Strong attention to detail, planning, and organization
• Strong analytical, problem-solving, time management, and multitasking skills
• General knowledge of computer hardware and software systems
• General knowledge of the repair and maintenance of automated bowling equipment and various arcade games
• General knowledge of AV systems including movie sound, mobile video, projectors, and control systems
• General knowledge of circuitry boards
• Skills in practical applications of electronics, mechanics, hydraulics, and small electric motors
• Ability to read and understand the assembly and owner's manual
• Ability to effectively communicate the problems or issues with any arcade games, bowling lanes, and other attractions to management

Schedule:

Full Time Part Time Day shift Night shift Monday - Friday Weekend availability

Holidays Environmental and Working Conditions:

• Frequently working in air conditioned, well-ventilated areas
• Occasionally working outdoors
• Frequently working in dimly lit areas
• Frequently exposed to flashing lights and loud sounds

Physical Demands:

• Prolonged periods of standing and walking
• Must be able to kneel, bend, stretch, push, pull, turn as needed
• Must be able to visually inspect machines
• Must be able to climb ladders
• Must be able to lift over 50 pounds as needed

Job Types:

Full-time, Part-time Pay:

$16.00 - $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Vision insurance

Experience:

Mechanical troubleshooting: 1 year (Required) Electrical troubleshooting: 2 years (Required)

Work Location:

In person