SERVICE TECH: $45K-$75K

HelixBind, Inc.

SERVICE TECH

$45K

• 75

K Boxborough, MA Apply Service Tech:

\$45k

• \$75k YEARLY HelixBind is a dynamic, early-stage medical device company seeking an energetic and highly motivated Engineering Service Technician to play a critical role in the development and field success of our life-saving diagnostic platforms.

This is a high-impact opportunity for a proactive problem-solver who thrives in a fast-paced environment and enjoys a diverse range of technical and customer-facing responsibilities. The successful candidate will be responsible for the full lifecycle of the Company?s medical Analyzer, from in-house assembly and commissioning to sophisticated on-site troubleshooting at leading clinical facilities. We are looking for a future leader who is eager to grow alongside the Company; for the right individual, this role offers a clear trajectory toward operational leadership.

Primary Functions and Responsibilities:

• Build, commission, and maintain medical diagnostic instruments both in-house and at strategic vendor or customer sites.
• Collaborate with the Engineering Group to analyze and resolve complex electrical, mechanical, and optical, challenges.
• Execute rigorous verification procedures to ensure every instrument build meets defined standards.
• Perform regular preventative maintenance (PM) activities on internal and external equipment.
• Represent HelixBind on-site at customer facilities, serving as a professional technical face of the company while performing repairs and ensuring a seamless user experience.
• Construct custom test fixtures and provide data-driven feedback to the design team to drive continuous product improvement.
• Take a lead role in developing comprehensive maintenance protocols and designing the preventative maintenance schedules that will support our install base.
• Maintain and update user manuals and maintenance documentation within the document control system to ensure compliance with 21 CFR Part 820 and

ISO 13485.

• Contribute to other tasks and projects as required to support the company\'s objectives.

Education, Experience, Skills, and Qualifications:

• 2-10 years of experience in the installation and repair of complex electro-mechanical parts.
• Associate?s degree in a technical field or equivalent trade school certification; relevant military or specialized field experience is highly valued.
• Strong proficiency with electronic and mechanical assembly tools, wiring diagrams, and technical specifications.
• Excellent interpersonal skills for effective collaboration with internal stakeholders and external clinical partners.
• Familiarity with Class II medical devices, 21 CFR 820.

30, and FDA 510(k) processes is preferred.

Benefits:

Competitive salary commensurate with experience, 401(k) with company contribution, health & dental insurance, opt-out incentives for waiving medical insurance, life & short-term disability insurance, medical & family leave, paid time-off, 12 holidays per year, M-F daytime shift and monthly employee luncheons!

Job Type:

Full-time Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person Active Filters

SERVICE TECH

$45K

• 75K Boxborough, MA Clear All Apply