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Service Technician

Job

firstPRO Inc.

Marlborough, MA (In Person)

$90,000 Salary, Full-Time

Posted 4 weeks ago (Updated 3 weeks ago) • Actively hiring

Expires 7/12/2026

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Job Description

Summary:
The Service Technician role is responsible for overseeing the Service Spare Parts program for the company's products. Daily focus is to support the Global service department for all aspects of Manufacturing, Repairing and Dispositioning products. Responsible for responding to service requests in a timely and thorough manner.
Essential Duties and Responsibilities:
Responsible for following procedures within the company's quality system per
ISO 13485
requirements and other applicable international standards. Ensure that daily service returns are dispositioned in a timely manner. Performs manufacturing and repairs of Service Spare parts. Investigates RMA's for roat cause, documents findings and dispositions the materials according to the quality system. Manages Service Inventory to ensure materials are available for Service Engineer needs including Raw Materials, Finished goods and testing equipment. Occasionally communicates investigation findings to customers internal and external Oversight of shipping, receiving and inventory management of Service materials. Provides occasional support to Warehouse and Contract Manufactures to sustain business needs. Serves as a key onsite representative for the organization. Performs additional duties as requested Minimum Qualifications (Knowledge, Skills, and Abilities): Excellent verbal and written communication skills. Ability to work well in a team environment. Must speak and understand English. Extensive experience using a MRP and QMS System. Platforms including Netsuite, Agile and Saleforce desired. Proficient computer skills, working with various office equipment, various programs including Word, Outlook, Excel, etc. Ability to travel in US ~5% of the time Ability to work weekends and evenings as required.
Pay:
Up to $90,000.00 per year
Benefits:
401(k) Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance
Experience:
Service technician: 1 year (Required) Ability to
Commute:
Marlborough, MA 01752 (Required)
Work Location:
In person